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Showing results for tags 'data query'.
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We are looking to make use of the Asset Management feature within our progressive captures, but to do so we need to be able filter by more than just Type and Class. In our case we are going to be recording customer Software installations as assets, so we would need the ability to filter by the Product field, so we can display a list of all software assets of a certain product associated with the customer. Can a SQL where like filter option be provide to make this generic to allow for all sites different class definitions? This would make the use of the Assets Management element much easier to customise for each customers requirements, as well as enabling it for it to be used for more than just the traditional IT Service. Cheers Martyn
At the moment the "Capture Outcome Fields" dynamic sources are limited to Service Manager Simple Lists. Could the option be included to allow for 'Data Query'? In our current scenario I am producing a triage/switchboard workflow to deal with the logging of requests from the Routing Rules. The Human Task gets the analyst to choose which service the request should be logged under, so then want to then capture the Catalog items for said service. The outcome being is a new linked request is logged under the correct service and the request generated by the routing rule is then closed down. Therefore to do this need to be able to query a service's catalog items. Cheers Martyn