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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,518 topics in this forum

  1. Suspend node Expire period - what variables can be used?

    By Guest Paul Alexander,
    • 4 replies
    • 639 views

  2. Report with relation between Requests and Asset linked

    By Giuseppe Iannacone,
    • 4 replies
    • 344 views

  3. Notification when a BPM fails

    By Smurfy,
    • 6 replies
    • 460 views

  4. How to automatically chase an approver if no Authorisation is received in a given timeframe

    By MichelleReaney,
    • 2 replies
    • 349 views

  5. Minor enhancement suggestion: Include "does not contain" in Custom Button criteria

    By Berto2002,
    • 0 replies
    • 277 views

  6. Regex help? Extracting a User's name from the Description field

    By Berto2002,
    • 6 replies
    • 424 views

  7. Increase character limit for Simple List Values

    By samwoo,
    • 5 replies
    • 684 views

  8. Option for customer to resolve request

    By nasimg,
    • 5 replies
    • 488 views

  9. Business Process Query

    By Paul Welby,
    • 1 reply
    • 335 views

  10. Auto - Reopen Tickets if customer reply back

    By ajohny,
    • 8 replies
    • 530 views

  11. [Configuration Manager] Images missing

    By samwoo,
    • 1 reply
    • 348 views

  12. Can anyone help me with what the "image" section is in the details of a ticket please

    By Smurfy,
    • 3 replies
    • 267 views

  13. Missing Activities for Request Owner

    By LorraineS,
    • 9 replies
    • 408 views

  14. Email Template Filter

    By Guest Paul Alexander,
    • 13 replies
    • 1.2k views

  15. Schedule reports creating duplicate emails?

    By lee mcdermott,
    • 1 reply
    • 270 views

  16. Amend Scheduled Activities

    By Alisha,
    • 2 replies
    • 277 views

  17. Auto tasks - adding to Boards?

    By lee mcdermott,
    • 2 replies
    • 357 views

  18. Report for tickets logged between certain times

    By StephC,
    • 5 replies
    • 302 views

  19. Minor defect: the filter list on Assets Views drop-down does not 'grow' if you add more filters; showing only 2 at once

    By Berto2002,
    • 1 reply
    • 235 views

  20. Additional Service Portfolio Status - Archived to current Draft, Published & Retired

    By Martyn Houghton,   
    • 11 replies
    • 774 views

  21. Automatically send an email based on a Progressive Capture outcome

    By Gavin James - SDDC,
    • 2 replies
    • 358 views

  22. Search option in the Published Defects page?

    By Guest Paul Alexander,
    • 5 replies
    • 363 views

  23. Formatting of emails picked-up into Requests via Routing Rules

    By Berto2002,
    • 2 replies
    • 420 views

  24. Missing Activities for Request Owner

    By LorraineS,
    • 1 reply
    • 300 views

  25. Chase option on the customer portal

    By Smurfy,
    • 5 replies
    • 451 views
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