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Found 4 results

  1. Hi Please see attached screenshots that show side by side two requests Timeline comparison: Both have email timeline updates from the same sender for the same type of thing (quote for kit) Email view comparison: On the left hand request, the email can be opened for view On the right hand request, the email cannot be accessed. Why is this please?
  2. Unfortunatly we recently had an issue where the primary hornbill IP was blocked (inbound) for approx 24 hours. This caused a few issues including blocking email sending (we send mails through our internal SMTP server). This was found and sorted, however the backlog of emails took ~12 hours to clear. I assume this is because these mails had tried and failed previously and so had backed off to only retrying after 12 hours or so. Request: It would be occasionally useful to be able to force an email to retry. Either globally from the admin screens, or from the mailbox interface.
  3. Hornbill receives emails with images in the body and displays the image in the incoming mail window fine, but when we go to forward that email, it doesn't handle displaying this image, leaving a blank square where the image should show (as attached) The image in the email is .png
  4. Can Hornbill pickup e-mails from Exchange using any other Protocols that are not POP3 or IMAP?
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