Jump to content

Activities in requests - can they be collapsed?


Recommended Posts

We have a few requests with quite a lot of detail in the activities. When these Activities are 'live' they take up a lot of space in the request. 

 

image.thumb.png.52afef1a2c5043a4a43fc1a00c92a2e1.png

 

 

 

Is it possible to have an option to shrink these activities so that just the title shows please? The rest of the info will obviously show when the activity is opened, but having just the title showing would help the analyst to see what still needs doing in these requests - especially if there are a lot of parallel activities (which we do have, especially on our Leavers requests).

 

thanks

Link to comment
Share on other sites

I agree that the description could be minimized, but if the assignment and time are not displayed along with the title, then everyone would have to expand each task to get an idea of who it is for, and when is it needed.  If each activity card was the size of the one in this image, would that be suitable?
 

image.png

Link to comment
Share on other sites

  • 2 weeks later...
  • 2 weeks later...
On 1/21/2022 at 8:32 PM, James Ainsworth said:

I agree that the description could be minimized, but if the assignment and time are not displayed along with the title, then everyone would have to expand each task to get an idea of who it is for, and when is it needed.  If each activity card was the size of the one in this image, would that be suitable?
 

image.png

If it is possible to build this in could this be an option where an individual can choose if they want them collapse or not.

Link to comment
Share on other sites

We discussed this also and we would like an option to have the Buttons showing or not on the collapsed version so an established process where agents don't need to read all the text each time, they will just see the title, owner and actions they can take. Very powerful.

Link to comment
Share on other sites

A "Show More" and "Show Less" option has been added to each activity displayed within a request.  When description exceed 3 lines a "Show more" option is displayed which will expand to show the full description of the activity.  This should be available in the coming weeks.

Regards,

James

  • Like 1
Link to comment
Share on other sites

Thanks for this James.
I have some people who would always like them expanded and some not :rolleyes:

Is there a possibility something could be added as a setting in each persons profile so they can choose their default display?

Link to comment
Share on other sites

Hi @Smurfy

At the moment it will show the first 3 lines of the description along with the other information such as the title, assignee, and time.  The majority of information will still be visible without clicking on anything.  Adding per-user settings adds a fair bit of complexity and probably would have postponed this requirement being implemented, so it won't be available as part of this update.  

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...