Jump to content

Address not showing correctly for some CI's in Employee Portal

Recommended Posts

I've added a whole bunch of CI's to a service in Service Manager, and I've made these CI's available on the Employee Portal.

MOST (about 95%) of them all work perfectly, and I'm sending out some emails to people with shortcuts to the new requests.

However -there are a couple where the link doesn't work, and it looks like the shortcut is missing the 'service id'


So, for instance, this one DOES work and I can copy the link and send it to people: 





BUT this one, although it opens from the shortcut in the 'Service Page' on the Employee Portal, if I copy the shortcut and try to open it from that shortcut, DOESN'T work unless I enter the ServiceID in the blank:






I've only seen a couple of these, and I can't see anything obvious as to why it would happen, but hopefully it's an easy fix?



Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Create New...