Gareth Cantrell Posted April 29 Share Posted April 29 I have noticed that when a request is resolved or closed, the sub-status field is still showing in the employee portal. It would make it less confusing if this field could be removed from the display after resolution, much like it is in the agent view. As you can see from the below screenshot, it looks a little confusing when in "Awaiting Progress", albeit the request is already Closed. Link to comment Share on other sites More sharing options...
Steve Giller Posted April 29 Share Posted April 29 I believe this is by design: On 12/01/2018 at 11:16, David Hall said: The sub-status will only be updated from within the request if it is manually changed by the user, to make it more configurable (via BPM) there is no automatic updating or resetting of the sub-status when resolving/closing etc... this should be built into the BPM process ... See the following post for further details: 1 Link to comment Share on other sites More sharing options...
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