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Showing results for tags 'catalogue items'.
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Hi, Apologies if this has been posted in the wrong place - I haven't used the forum too much! We're currently in the process of building our Service Manager instance. When logging a request via the "Raise New" button, our services list shows all of our catalogue items (incident, SR and change). Is there a way of ordering the catalogue items at all? Currently, our incident and service request catalogue items show under our change catalogue items in the overall list - this isn't ideal as we will use incident/service request far more than the change catalogue items. Please let me know - it's probably something very simple. Thanks
Hi there - We are currently having an intermittent issue where the Catalogue items within Services 'forget' the flow they are supposed to be attached to. Similarly, we've also had it within progressive captures where the 'Switch Capture' option forgets where it's supposed to point to. Is this something others have experienced, or is it instance specific? Thanks