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Paul Chambers

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  1. Paul Chambers started following Email - time received display - can it be changed to mimic Outlook behaviour? and Update Request -> Service
  2. Paul Chambers
    +1
  3. Paul Chambers started following Delete Contacts , Error in Workflow on Unlock actions , IC Data Providers for Basic Users - Road Closed Ahead and 4 others
  4. Paul Chambers
    Hi @AlexTumber Any update on this as it is still a problem for us ? Thanks
  5. Paul Chambers
    +++++++1
  6. Paul Chambers
    Hi @AlexTumber That will work for us as per info previously supplied by @Martyn Houghton We would then configure multiple inbound routing rules based on whether the email address was internal (Team Visibility) or external (Customer Visibility) to our organisaiton. Thanks in advance.
  7. Paul Chambers
    Hi @Harry Hornbill Was this tagged as an enhancement ? We would like to set up a process within the main application for being able to delete archived contacts after they have been archived for X number of days. Thanks.
  8. Paul Chambers
    Hi @James Ainsworth happy new year ! Has there been any movement on this enhancement ? Thanks in advance.
  9. Paul Chambers
    +1
  10. Paul Chambers
    + 1
  11. Paul Chambers
    @Berto2002 our users have just started experiencing this. We have raised with Hornbill Support. Did you identify what was causing the problem ?
  12. Paul Chambers
    Could the Automatic Backups setting under admin/personalsettings/othersettings/ be expanded to incldue the Email Action screen ? Currently if a user closes a tab by mistake, or navigates to a different area of a request, any information in the email action screen is lost.
  13. Paul Chambers
    @Daniel Dekel Happy Friday! When using the new UI, when you now select Customers - Organisations No orgs are visible If you End Preview, the orgs are then visible again. Thanks
  14. Paul Chambers
    +1
  15. Paul Chambers
    Changes to shared views in the request list When using the new UI, if a shared view is updated, only the person who owns the view can see the changes, these are not visible by any other user who has access to the view. These changes are visible if you revert back to the original UI.
  16. Paul Chambers
    Workspace - Timesheet manager link not working when using Preview new UI See:
  17. Paul Chambers
    +++++++1 The workflow should have the same Data Provider - Data Query options that are available in the IC i.e. Get Organisations This will allow us to validate the information being provided via a Human Task, and ensure Hornbill Automation, such as raising new linked problem, is as accurate as possible, and contains required information, in agreed formats. It also means that the end user can complete all their actions via the workflow.
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