I'm Wanting to create Hornbill tickets using Linux OS with the Python 3 programming language to access the API.

Kevin Allitt · April 24

xmlmc_v_0.0.1.tar

That is a break down of thats in that tar file, it all seams to be python 2 and I get complains for

as you can see this errors with python 3 and not python 2, does anyone know where I get the python 3 libryary from as https://github.com/hornbill/pythonApiLib does not seem to be the python 3 libruary.

Kind Regards

Kevin

Steve G · April 24

Hi @Kevin Allitt,

The Hornbill pythonApiLib library does work with Python 3 (I've just tested it to make sure ), I just needed to install lxml using pip (see below). So you should just need to pull the lxml dependency into your Python 3 installation (looks like you already have it in your Python 2 installation, which it why the Hornbill library works there).

Since the Hornbill pythonApiLib library was released, we've promoted to live the ability to send JSON payloads to the Hornbill API instead of the legacy XML payloads, so it might be easier to implement your API calls directly instead of using the legacy library. Means you don't need the lxml library installing too. An example as a starter-for-ten:

import requests
import json
endpoint = "https://your-api-subdomain.hornbill.com/yourinstanceid/xmlmc/apps/com.hornbill.servicemanager/Incidents"
headers = {   
    "Authorization": "ESP-APIKEY yourHornbillAPIKey"
}
payload={
        "@service":"apps/com.hornbill.servicemanager/Incidents",
        "@method":"logIncident",
        "params":{
            "summary":"Your incident Summary",
            "description":"Your incident Description",
            "status":"status.open",
        },
}
response = requests.request("POST", endpoint, json=payload, headers=headers)
print(response.text)

Hope this helps,

Steve

Kevin Allitt · April 29

I did the below

import requests
import json
endpoint = "https://XXXXXXX.hornbill.com/XXXXXX/xmlmc/apps/com.hornbill.servicemanager/Requests"
headers = {
"Authorization": "ESP-APIKEY XXXXXXXXXXXXXXXXXXXXXXXXXXXX"
}
payload={
"@service":"apps/com.hornbill.servicemanager/Requests",
"@method":"logRequest",
"params":{
"summary":"Test ScienceLogic summary Test",
"description":"Test ScineceLogic Test",
"requestType":"Incident",
"serviceId":"11",
"catalogId":"39"
},
}
response = requests.request("POST", endpoint, json=payload, headers=headers)
print(response.text)

I get the below as an output which cannot be right.

<doctype html>
<html ng-app2="core">

<head>
<base href="">
<script type="text/javascript">
// Non Supported Browser Redirect:
var isUnsupportedBrowser = false,
browserAgent = window.navigator.userAgent,
offsetVersion,
BROWSER_SAFARI_MIN_VER=14,
BROWSER_FIREFOX_MIN_VER=100;
if(/MSIE|Trident/.test(browserAgent)){// IE or old Edge Check:
isUnsupportedBrowser = true;
} else if ((offsetVersion = browserAgent.indexOf("Safari")) != -1) {// Safari Check + get Version
var ix, browserVersion = browserAgent.substring(offsetVersion + 7);
if ((offsetVersion = browserAgent.indexOf("Version")) != -1){ browserVersion = browserAgent.substring(offsetVersion + 8); }
if ((ix = browserVersion.indexOf(";")) != -1){ browserVersion = browserVersion.substring(0, ix); }
if ((ix = browserVersion.indexOf(" ")) != -1){ browserVersion = browserVersion.substring(0, ix); }
browserVersion = parseInt(browserVersion);
if(browserVersion && browserVersion<=BROWSER_SAFARI_MIN_VER){ // If is Safari lower than 13 then is not supported
isUnsupportedBrowser = true;
}
} else if(browserAgent.indexOf('Firefox') !== -1){
var matches = browserAgent.match(/Firefox\/([0-9]+\.*[0-9]*)/);
if (matches) {
browserVersion = parseInt(matches[1]);
if(browserVersion && browserVersion<=BROWSER_FIREFOX_MIN_VER){
isUnsupportedBrowser = true;
}
}
}
if(isUnsupportedBrowser){
document.location.href = "/non-supported-browser.html?rel=2157";
}
var instanceId = window.location.pathname.split('/')[1];
if (!instanceId) {
window.location.replace("https://www.hornbill.com");
}
var coreBuild = "2157";
var deploymentMode = "deployment_mode:production";

esp.appPath = document.location.protocol+"//"+document.location.hostname+"/~"+esp.core.build;

var loc = window.location.protocol + '//' + window.location.host + "/" + window.location.pathname.split('/')[1] + "/";

var baseTag = document.getElementsByTagName('base')[0];
baseTag.href = loc;
</script>

<title>Hornbill</title>
<meta name="theme-color" content="#F5F5F5" />
<meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=5.0, minimum-scale=0.3, user-scalable=1" />
<meta http-equiv="Content-Type" content="text/html;charset=utf-8" />
<meta http-equiv="X-UA-Compatible" content="IE=edge" />

<style>
body{
font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol";
font-size: 14px;
line-height: 1.42857143;
color: #333;
background-color: #fff;
margin: 0;
}
html,body,#js-loading-screen{
height: 100%;
}
#js-loading-screen{
display: flex;
align-items: center;
justify-content: center;
flex-direction: column;
}
#js-loading-screen img {
animation: js-loading 2s linear infinite alternate;
height: 96px;
width: 96px;
margin-bottom: 1rem;
}
#js-loading-screen label.loading-status-msg {
font-family: sans-serif;
font-size: 12px;
font-weight: 500;
color: #888;
}
#js-loading-screen progress.loading-status{
-webkit-appearance: none;
-moz-appearance: none;
appearance: none;
width: 100%;
height: 5px;
border: none;/* Firefox */
position: fixed;
top: 0;
}
#js-loading-screen progress.loading-status::-webkit-progress-bar{
background-color: #e9e9e9;
border-radius: 3px;
}
#js-loading-screen progress.loading-status::-webkit-progress-value{
background-color: #F2892B;
border-radius: 3px 0 0 3px;
}
#js-loading-screen progress.loading-status::-moz-progress-bar{
background-color: #F2892B;
border-radius: 3px 0 0 3px;
}

/* Chrome, Safari, Opera */
@-webkit-keyframes js-loading {
0% {
opacity: 1;
-webkit-transform: rotate(0deg) scale(.5,.5); /* Chrome, Safari, Opera */
}
100% {
-webkit-transform: rotate(360deg) scale(1,1); /* Chrome, Safari, Opera */
opacity: 0;
}
}
/* Firefox */
@-moz-keyframes js-loading {
0% {
opacity: 1;
-moz-transform: rotate(0deg) scale(.5,.5); /* Chrome, Safari, Opera */
}
100% {
-moz-transform: rotate(360deg) scale(1,1); /* Chrome, Safari, Opera */
opacity: 0;
}
}
/* Standard syntax */
@keyframes js-loading {
0% {
opacity: 1;
transform: rotate(0deg) scale(.5,.5);
}
100% {
transform: rotate(360deg) scale(1,1);
opacity: 0;
}
}
</style>

document.addEventListener("DOMContentLoaded", function (event) {
var element = document.createElement("script");
element.src = esp.appPath+"/app/esp.bootstrap.js?rel=2157";
document.body.appendChild(element);
});

<div id="mainModalMask"></div>
<div id="SkypeButton"></div>
<div id="js-loading-screen" class="text-center padding-full hb-loading" style="text-align: center;">
<img x-src="lib/shared-Images/hornbill/hornbill-logo.svg?rel=2157" id="_loadingImg1">
<progress class="loading-status" max="0" value="0"></progress>
<label class="loading-status-msg" id="js-loading-screen-msg"></label>
<label class="loading-status-msg" id="js-loading-screen-msg-2"></label>
</div>

</body>

Steve Giller · April 29

I would strongly suspect that you've not used the correct endpoint, if that's the response.

Kevin Allitt · Tuesday at 10:00

This is our url

endpoint = "https://live.hornbill.com/pasm/xmlmc/apps/com.hornbill.servicemanager/Requests"

Steve G · Tuesday at 10:07

@Kevin Allitt live.hornbill.com is domain for the Hornbill UI, hence why you're getting a load of HTML and JavaScript back

You can get the API endpoint for your instance from the Configuration area > Hornbill Solution Center > Your Usge > Support, as per the API Documentation.

Cheers,

Steve

Kevin Allitt · Tuesday at 11:00

Working

Kevin Allitt · Tuesday at 11:05

This now works thank you

{
"@status": true,
"params": {
"requestId": "IN00170762",
"summary": "Test ScienceLogic summary Test"
},
"flowCodeDebugState": {
"executionId": "b28d5892-d651-425f-994a-860ee2abbf50"
}
}

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I'm Wanting to create Hornbill tickets using Linux OS with the Python 3 programming language to access the API.

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