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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,516 topics in this forum

  1. Some users can't complete IC forms

    By Guest Paul Alexander,
    • 1 reply
    • 407 views

  2. Enhancement: Passing Custom Fields across in Log New Service Request node

    By Berto2002,
    • 5 replies
    • 529 views

  3. Portal - Intelligent Capture - Not proceeding to next node on clicking Next (nothing changed)

    By Mark (ESC),
    • 2 replies
    • 393 views

  4. Linked assets

    By Alisha,
    • 3 replies
    • 365 views

  5. Completing Activities on behalf of another team

    By Alisha,
    • 9 replies
    • 457 views

  6. Customer feedback

    By Smurfy,
    • 3 replies
    • 365 views

  7. No email notification to Owner when Request updated by an Agent

    By Frank Reay,
    • 3 replies
    • 480 views

  8. Get a user Legal Entity starting from a user attribute

    By Giuseppe Iannacone,
    • 3 replies
    • 271 views

  9. Settings not being honoured

    By samwoo,   
    • 2 replies
    • 294 views

  10. Creating a new ticket form in a process

    By Smurfy,   
    • 2 replies
    • 320 views

  11. Removing manually created activities from a board once done

    By NickH,
    • 3 replies
    • 315 views

  12. PC forms not working as expected on service portal

    By Paul H,
    • 8 replies
    • 515 views

  13. Permanent failure delivering message to target recipient. Status set to 'failed' - Email

    By Joshua T M,
    • 3 replies
    • 330 views

  14. Service Manager Drop outs

    By davidrb84,
    • 3 replies
    • 265 views

  15. Sub Status - On Hold - Unable to set a date and time.

    By Mark (ESC),
    • 9 replies
    • 367 views

  16. Bulk Report Owner Update

    By AlexOnTheHill,   
    • 5 replies
    • 697 views

  17. Notifications on timelines updates (non-customer)

    By danec,
    • 5 replies
    • 390 views

  18. Request Connections > Email Connection - option to set Email From: Address

    By Martyn Houghton,   
    • 2 replies
    • 351 views

  19. Supporting Teams versus Domains; restricting HR ticket visibility but leaving ICT open

    By Berto2002,
    • 1 reply
    • 385 views

  20. Team Members not seeing timeline content

    By Dave Woodhead,
    • 4 replies
    • 388 views

  21. Expired Task

    By BobbyB,
    • 5 replies
    • 376 views

  22. Multiple Select on Dynamic Drop Down

    By will.good,   
    • 8 replies
    • 616 views

  23. Service Availability conundrum

    By QEHNick,
    • 1 reply
    • 292 views

  24. Minor UI improvement suggestion

    By Berto2002,
    • 1 reply
    • 360 views

  25. The "greyed out" advice text

    By Smurfy,
    • 2 replies
    • 480 views
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