Error message when opening requests

[Guest Paul Alexander]

Hi

All my analysts are reporting that they're getting an error message when they open any tickets. It's not stopping them from doing anything at the moment but thought you ought to know!

[Keith Stevenson]

Paul,

Thanks for the post. We are investigating. 

Kind Regards

[Jeremy]

We have the same issue here

[Keith Stevenson]

Paul,

We can see the issue, identified the root cause and are working towards a patch. Will post once we are ready to apply

Kind Regards

[BobbyB]

We're also seeing that error on all calls.

[Keith Stevenson]

All,
Thanks for the posts. The patch is currently being rolled out we expect this to be completed in another 10 minutes. We will post once complete 

Kind Regards

[Keith Stevenson]

All,
The above patch has been deployed to all instances. This should resolve this issue (ERROR on fAQ1,h_type) and hopefully the other 2 issues people have reported this morning.. 

Can I ask that if you are still suffering the other issues (NOT the FAQ1) that you post in the other existing threads so we dont confuse issues .

Kind Regards