Paul Alexander Posted June 16, 2022 Share Posted June 16, 2022 Hi All my analysts are reporting that they're getting an error message when they open any tickets. It's not stopping them from doing anything at the moment but thought you ought to know! Link to comment Share on other sites More sharing options...
Keith Stevenson Posted June 16, 2022 Share Posted June 16, 2022 Paul, Thanks for the post. We are investigating. Kind Regards Link to comment Share on other sites More sharing options...
Jeremy Posted June 16, 2022 Share Posted June 16, 2022 We have the same issue here Link to comment Share on other sites More sharing options...
Keith Stevenson Posted June 16, 2022 Share Posted June 16, 2022 Paul, We can see the issue, identified the root cause and are working towards a patch. Will post once we are ready to apply Kind Regards 1 Link to comment Share on other sites More sharing options...
BobbyB Posted June 16, 2022 Share Posted June 16, 2022 We're also seeing that error on all calls. Link to comment Share on other sites More sharing options...
Keith Stevenson Posted June 16, 2022 Share Posted June 16, 2022 All, Thanks for the posts. The patch is currently being rolled out we expect this to be completed in another 10 minutes. We will post once complete Kind Regards Link to comment Share on other sites More sharing options...
Keith Stevenson Posted June 16, 2022 Share Posted June 16, 2022 All, The above patch has been deployed to all instances. This should resolve this issue (ERROR on fAQ1,h_type) and hopefully the other 2 issues people have reported this morning.. Can I ask that if you are still suffering the other issues (NOT the FAQ1) that you post in the other existing threads so we dont confuse issues . Kind Regards 2 Link to comment Share on other sites More sharing options...
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