Michael Sharp Posted July 14, 2021 Posted July 14, 2021 Might sound like an “out there” request and likely technical reasons why not, but I’d like to overwrite the Source field in the DB with two custom ones - Telephone and WalkUp. I’m trying to target users using these sources to queue jump to eventually push them into the portal for non urgent requests. Currently I’m just writing to a custom field to capture this info but obviously I then need to combine reports (unless I branch and custom input text based on the other standard sources). Is there a better way? Mike.
Martyn Houghton Posted July 21, 2021 Posted July 21, 2021 @Michael Sharp We use custom values in the standard source field to give use more detailed information. As below we use a custom form and then a update in the BPM to set the value. We use a simple list to provide the options to analyst when it get logged. Cheers Martyn
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