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Custom Sources

Michael Sharp

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Might sound like an “out there” request and likely technical reasons why not, but I’d like to overwrite the Source field in the DB with two custom ones - Telephone and WalkUp. 

I’m trying to target users using these sources to queue jump to eventually push them into the portal for non urgent requests. 

Currently I’m just writing to a custom field to capture this info but obviously I then need to combine reports (unless I branch and custom input text based on the other standard sources).

Is there a better way?




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