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Self Service - Tagging FAQ's


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We're looking at implementing self service in our instance and we've noticed that the searching has to be very literal e.g.

Searching "Homeworkers" shows the document "Technical Support for Homeworkers" but if you search "homeworking" nothing comes up.

Is there a way or would it be possible to add a feature to allow us to add tags in the service portfolio for individual FAQ entries so that we can cover a wider variety of common search phrases staff might use?


Kind Regards,


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HI Luke,

I raised a previous post about the exact same enhancement but I can not find it off hand - basically the same issue, and asked for Tags we can apply to FAQs (like the document tags), I think it was taken away for consideration by the Hornbill team, perhaps someone can confirm :)


Many thanks

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  • 3 weeks later...

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