Guest Posted June 28, 2021 Share Posted June 28, 2021 RE: Query- Home Applications Service Manager Business Processes Requests - New Starter ProcessI just want the summary to show the new starter name similar to description but I cant figure it out?For example I want the summary to say New starter: Joe Bloggs – Dynamic licence ?Any guidance will help. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 28, 2021 Share Posted June 28, 2021 @Shamaila On the presumption that the New Starter information has been entered as response to a progressive capture question prior to the workflow being initiated, we use the the Get Request Information > Request Details and Progressive Capture Answers nodes followed by a Update Request > Details node in the BPM to adjust/append information into the Summary and/or Description fields. By having the initial values provided by the Request Details node and access to the Progressive Capture Answers you can then use the Manual option on the Update Request node to append both dynamic values as well as static text to the Summary and Description fields. It a little tricky doing the summary as you need to scroll along it and make sure the cursor is in the right place before clicking on the variable button to insert the dynamic values you want. It would be good to be able to do this in the progressive capture itself but this is not currently possibly and we have logged an enhancement request for this, see below. Cheers Martyn Link to comment Share on other sites More sharing options...
Steve Giller Posted June 28, 2021 Share Posted June 28, 2021 @Shamaila You already have the New Starter name in the Description, so you can simply use that line (although it's not all visible on the image) Simply use what you have for Line 3 above, and add " - Dynamic License" to the end. Link to comment Share on other sites More sharing options...
Guest Posted June 28, 2021 Share Posted June 28, 2021 47 minutes ago, Shamaila said: All sorted now based on the above response. Thanks! Link to comment Share on other sites More sharing options...
Guest Posted June 28, 2021 Share Posted June 28, 2021 Let me know if you want me to create a new thread but i think it links in with here. Its also on the back of your ticket (IN00167631). For some reason the summary and description and start date are not populating when ticket comes into us. Why would this be the case? Link to comment Share on other sites More sharing options...
Steve Giller Posted June 28, 2021 Share Posted June 28, 2021 @Shamaila At first glance I would say that it's because you're updating the Custom Fields but not passing through a "Get Request Details" node to refresh the values before you use them. Link to comment Share on other sites More sharing options...
Guest Posted June 28, 2021 Share Posted June 28, 2021 @Steve Giller Can you break down the above what you said and tell me how to create this and add it into my workflow? I did have this node further down the workflow and it did work at one stage but i was told to move it to front. It was like this before: Link to comment Share on other sites More sharing options...
Guest Posted June 28, 2021 Share Posted June 28, 2021 All sorted. I copied get request info node and it worked. Thanks Link to comment Share on other sites More sharing options...
Guest Posted June 30, 2021 Share Posted June 30, 2021 @Steve Giller Why is the data format populating in a different format i want it to be date\month\year. like the start date? How can this be changed? New Starter Request - &[global["flowcode"]["customFieldA"]] &[global["flowcode"]["customFieldB"]] &[global["flowcode"]["customFieldC"]] Start Date: &[global["flowcode"]["customFieldE"]] Link to comment Share on other sites More sharing options...
Steve Giller Posted June 30, 2021 Share Posted June 30, 2021 @Shamaila Assuming you are mapping the Custom E field with a Date from Progressive Capture this will be in the format set by the Preferences on the User filling in the form. There is an enhancement on the way to allow you to use the unformatted (UTC) value. Once that is released we would recommend mapping the raw value of the Date to a Date/Time custom field. Link to comment Share on other sites More sharing options...
Guest Posted June 30, 2021 Share Posted June 30, 2021 7 minutes ago, Steve Giller said: @Shamaila Assuming you are mapping the Custom E field with a Date from Progressive Capture this will be in the format set by the Preferences on the User filling in the form. There is an enhancement on the way to allow you to use the unformatted (UTC) value. Once that is released we would recommend mapping the raw value of the Date to a Date/Time custom field. You can see from the screenshot when users fill out the date its in the correct format so its just the output in summary and description that it comes out incorrectly ? Link to comment Share on other sites More sharing options...
Steve Giller Posted June 30, 2021 Share Posted June 30, 2021 15 minutes ago, Shamaila said: You can see from the screenshot when users fill out the date its in the correct format I'm not sure what you mean, here - there's nothing on that form that dictates formatting - that is set by the preferences of the User who is filling out the form when the Request is raised. If I filled that form in Custom E would say 30/06/2021, but if someone who prefers the US style filled it in you'd see 06-30-2021 Link to comment Share on other sites More sharing options...
Guest Posted June 30, 2021 Share Posted June 30, 2021 But this is happening for all users no matter what there own preference is set to. I have tested a few users and even with UK format keyboard settings when it comes to us via hornbill in a ticket is aways shown in US? I am an example to all my language and keyboard settings are set to UK but when it comes to Service Desk it comes in US style? See screen shot with name Dean smith in a above reply threads. The online form - Link to comment Share on other sites More sharing options...
Steve Giller Posted June 30, 2021 Share Posted June 30, 2021 There may be a misunderstanding here, the machine settings aren't involved, it's the User Preferences in Hornbill: Link to comment Share on other sites More sharing options...
Guest Posted June 30, 2021 Share Posted June 30, 2021 Ok. Mine are set to below but when the ticket come through it comes through incorrect date format. As you can see in the summary and description it comes up like 2021-09-06. Link to comment Share on other sites More sharing options...
Guest Posted July 19, 2021 Share Posted July 19, 2021 @Steve Giller Any further thoughts on this thread? Link to comment Share on other sites More sharing options...
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