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Showing results for tags 'outlook'.
It would be really useful if activities in the Service Desk Calendar could be linked so they automatically populate the Outlook calendar. For example, if a task was scheduled and assigned to an individual in Service Desk it would automatically appear in their Outlook calendar. Are their any plans for this?
The previous issue affecting the attachment Outlook emails from the same email trail, i.e. has the same name as an existing attachment, via the Request List, has returned. A fix was provided in an earlier build which appended a suffix to the attachment name automatically to make it unique. Cheers Martyn
When attempting to attach multiple emails from outlook to a request, where the subject will be the same and hence the attachment file name, the system will report an error when attempting to add the a further email reply with the same subject line. Can we raise an enhancement for the attachment process to append a number in brackets on the end to the filename, much like your browser does when downloading the a file of the same name in to your download folder. This will allow emails from the same email trail to be added as attachments to a request by drag & drop without manual intervention. Cheers Martyn
When trying to drag an email message from Outlook client in to the Service Manager to attache to a ticket this doesn't work if using Chrome browser. However this does work if I am using Edge Browser. Is there a MIME Type setting that needs to be adjusted somewhere on the system?