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Switching from one BPM to another


Smurfy
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I can now switch to different BPMs and that all works great. Its opened so many doors as to the way I can route people - Thanks for getting that fixed.

I do, however, have another issue which may not be possible - I want to start an incident service and then in there if the user say yes to a password reset I want it to switch to the password reset BPM.
Issue of course comes that the first BPM that is running and an incident (in the service) and then I am switching across to a service request within the same service. It switches as it runs the Service request capture but then errors with a mismatch mentioning that its an incident (see below) So it seems it cant close an incident BPM and spawn a service Request BPM? Am I right in concluding that please? And if so is there a way round that at all?

"Xmlmc method invocation failed for BPM invocation node 'stage-3e1cb40e/flowcode-7e4b7423': 0207 apps updateReqService /apps/com.hornbill.servicemanager/entities/Requests/fc_bpm/updateReqService.js(100): error X1001: Uncaught RequestTypeMismatch: the catalog 'Password reset' cannot be applied to a request of type 'Incident' Execute /apps/com.hornbill.servicemanager/entities/Requests/fc_bpm/updateReqService.js 100 12 Uncaught RequestTypeMismatch: the catalog 'Password reset' cannot be applied to a request of type 'Incident' 1001"

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HI Smurfy,

Thanks for your post.  Unfortunately, you can't change request types.  It looks like when you are changing the Service you are trying to assign a Request Catalog Item that is defined under the Service Requests and apply it to an incident.  An alternative would be to use the log new automation and create a new service request, copying the majority of the information on the incident to the new service request.  Do you think that would be an option for you?

 

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