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Martyn Houghton

Hornbill Users
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Topics posted by Martyn Houghton

  1.  

    Update Request > Place on Hold - On Hold Period not applying correct duration - asked for 6 months got 6 minutes

    By Martyn Houghton, in Business Process Automation

      
    • 4 replies
    • 507 views
  2.  

    Updated version of Service Manager Request Importer warning, but version not present on GitHub - V1.11.0

    By Martyn Houghton, in Integration Connectors, API & Webhooks

      
    • 1 reply
    • 361 views
  3.  

    Hornbill Cleaner and Published Known Errors/Problems

    By Martyn Houghton, in Integration Connectors, API & Webhooks

      
    • 2 replies
    • 329 views
  4.  

    View/Collaborate Requests - Connections - View Only Timeline

    By Martyn Houghton, in Service Manager

      
    • 10 replies
    • 624 views
  5.  

    Known Errors - Entity Query - 'Include Workaround' field

    By Martyn Houghton, in Service Manager

      
    • 2 replies
    • 358 views
  6.  

    Missing Known Errors BPM Node - Show Workaround

    By Martyn Houghton, in Service Manager

      
    • 0 replies
    • 420 views
  7.  

    Request Connections > Email Connection - option to set Email From: Address

    By Martyn Houghton, in Service Manager

      
    • 2 replies
    • 356 views
  8.  

    Service Portfolio - Service Request List only shows Incident, Service and Change Requests, not Problem, Known Error or Release

    By Martyn Houghton, in Service Manager

      
    • 1 reply
    • 348 views
  9.  

    When using Decision Node the Variable Picker does not show all prior objects

    By Martyn Houghton, in Business Process Automation

      
    • 2 replies
    • 467 views
  10.  

    Service - Additional Custom Fields

    By Martyn Houghton, in Service Manager

      
    • 1 reply
    • 404 views
  11.  

    Update Request Service - additional option to update Service Custom Fields

    By Martyn Houghton, in Service Manager

      
    • 2 replies
    • 411 views
  12.  

    Emailing Routing Rule - Launch Auto Task - passing in email details and match request information

    By Martyn Houghton, in Service Manager

      
    • 0 replies
    • 249 views
  13.  

    Email Routing Rules - Ability to set Status and Sub-Status on Update

    By Martyn Houghton, in Supplier Manager

      
    • 0 replies
    • 434 views
  14.  

    Service Manager Request Import - Published Known Errors and Problems

    By Martyn Houghton, in Integration Connectors, API & Webhooks

      
    • 16 replies
    • 528 views
  15.  

    Missing Known Errors BPM Node - Suspend Await Publish

    By Martyn Houghton, in Service Manager

      
    • 2 replies
    • 314 views
  16.  

    Missing Known Errors BPM Node - Publish

    By Martyn Houghton, in Service Manager

      
    • 4 replies
    • 384 views
  17.  

    Employee Portal - Request List Textual Filter

    By Martyn Houghton, in Employee Portal

      
    • 4 replies
    • 481 views
  18.  

    Service Manager Request Importer - Owner Mapping

    By Martyn Houghton, in Integration Connectors, API & Webhooks

      
    • 0 replies
    • 372 views
  19.  

    Setting to Deny Closure of a Request with Open Activities

    By Martyn Houghton, in Service Manager

      
    • 1 reply
    • 315 views
  20.  

    Employee Portal not honouring Wiki Markup in 'Known Issues'

    By Martyn Houghton, in Employee Portal

      
    • 6 replies
    • 387 views
  21.  

    Image Library - Change Image does not change the image and wipes out existing Descripion

    By Martyn Houghton, in System Administration

      
    • 1 reply
    • 300 views
  22.  

    Unable to page through Known Issues (Published Defects) on Customer Portal

    By Martyn Houghton, in Service Manager

      
    • 7 replies
    • 373 views
  23.  

    Add Followers (Watchers) to a request

    By Martyn Houghton, in Service Manager

      
    • 2 replies
    • 311 views
  24.  

    New Admin Tool - Request Subs-statuses - Changing Request Type

    By Martyn Houghton, in Service Manager

      
    • 6 replies
    • 382 views
  25.  

    Working Time Calendars - Calendar: "Add System Exclusions" button

    By Martyn Houghton, in System Administration

      
    • 20 replies
    • 590 views
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