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Found 12 results

  1. Thought the Request > Assignment >Assign to Owner (variable) node has a outcome indicator to pass whether it was sucessful or not, it doe not fail gracefully when it is not able to assign the requests based on the variable being passed. Instead it creates a BPM Error. Can the node be updated to continue the BPM but report the outcome as a failure. That way we can control how to handle it not being assigned in the BPM logic itself. Cheers Martyn
  2. At the moment there is only system wide visibility setting on the Asset Type fields. Can we request an enhancement to have the visibility split between the user (Used by) of the asset and the owner (owned by). For example we would not want the user to be able to see the 'License Key', 'License Cost' but we would want the owner, for example IT team, to be able to see them. Cheers Martyn
  3. Hi Is there a way to transfer ownership to someone else? The person who wrote many of our dashboards, reports, measures and widgets is leaving the organisation. Or is there a permission that allows you to take ownership? Thanks Helen
  4. We have the situation where our 1st Tier are responsible for the Response SLA and our 2nd Tier are responsible for the Resolution SLA. Reporting on the latter is simple as the 2nd Tier person is the owner of the request when the requested is resolved/closed. Before I go of and create a BPM process to store the owner of the request when the Response SLA is completed in a custom field, is this stored anywhere esle? i.e. who completes each timer? Cheers Martyn
  5. We noticed that the picture show on the Service Manager Requests cards on a the Board Manager - boards are not updating when the request is re-assigned in Service Manager. Cheers Martyn
  6. Can Service Manager be set up to automatically send an email to the new request owner when a request is assigned to them? I'm talking about each time a request is manually assigned to someone.
  7. I'm trying to create a CSV file to upload our software assets and we want to populate the ownedBy field. This field is a lookup field and I'm struggling to get it to populate from the CSV. file. Is that actually possible or am I going to have to go through and manually add the user who is the owner? Any advice would be great, I'm teaching myself how to use CSV files for the first time so I'm really new to all this Thanks Katie
  8. It would be useful to be able to have the option to specify an Owner for each FAQ and a Review Date, which would help with the ongoing management of FAQ's. Cheers Martyn
  9. Hi, A colleague recently left the company but did not change his ownership of a private workspace. I am the admin but not a member of that workspace... How can I change the owner in such scenario?
  10. It would be possible for the pop out window when hovering over the Linked Requests to include the Sub Status as well as the parent Status value? Cheers Martyn
  11. Hi We are trying to a change an owner on a workspace, but each time you change it and save. It looks like it has done it but however when you refresh the page or go back in the owner on the workspace has not changed (see attached) Sonali
  12. At the moment when you create a call back activity in the Request screen there is no option to determine who the activity should be assigned too and it is automatically assigned to the person who is creating the call back. Could a selection feature be added to allow you to override the user who the call back activity is allocated to, perhaps with the three options, current user (as now), owner of the request and manual selection? This would be useful where 1st Tier are recording phone requests from the customer asking for call back, or where an incident is being escalated and the a callback from Team Leader/Manager is requested by the customer. Cheers Martyn
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