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Hornbill Cleaner and Published Known Errors/Problems


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@Steve G

Could I just double check that when deleting Problem and Known Errors with the Hornbill Cleaner utility, any which have a 'published' request linked to them (h_itsm_published_requests), that the latter will also be deleted when the parent request is removed?

Just checking as cancelling and closing a Problem/Known Errors which are actively published does not result in the published information being removed from publication on the portals.

Cheers

Martyn

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@Martyn Houghton Yes, there's a managed relationship between the Requests and PublishedRequests entities, so if a request record is deleted, then so will any published records associated to the request.

Cheers,

Steve

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@Martyn Houghton
 

Also, re:

1 hour ago, Martyn Houghton said:

Just checking as cancelling and closing a Problem/Known Errors which are actively published does not result in the published information being removed from publication on the portals.

This seems like a bug, or oversight. Please post this into the Service Manager forum and that development team will review.

Thanks,

Steve

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