Martyn Houghton Posted May 20, 2022 Share Posted May 20, 2022 @Steve G Could I just double check that when deleting Problem and Known Errors with the Hornbill Cleaner utility, any which have a 'published' request linked to them (h_itsm_published_requests), that the latter will also be deleted when the parent request is removed? Just checking as cancelling and closing a Problem/Known Errors which are actively published does not result in the published information being removed from publication on the portals. Cheers Martyn Link to comment Share on other sites More sharing options...
Steve G Posted May 20, 2022 Share Posted May 20, 2022 @Martyn Houghton Yes, there's a managed relationship between the Requests and PublishedRequests entities, so if a request record is deleted, then so will any published records associated to the request. Cheers, Steve 1 Link to comment Share on other sites More sharing options...
Steve G Posted May 20, 2022 Share Posted May 20, 2022 @Martyn Houghton Also, re: 1 hour ago, Martyn Houghton said: Just checking as cancelling and closing a Problem/Known Errors which are actively published does not result in the published information being removed from publication on the portals. This seems like a bug, or oversight. Please post this into the Service Manager forum and that development team will review. Thanks, Steve 1 Link to comment Share on other sites More sharing options...
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