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Update Request > Place on Hold - On Hold Period not applying correct duration - asked for 6 months got 6 minutes

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There seems to be an issue with Update Request > Place on Hold node. When specifying a value in the 'On Hold Period', in this case 6 in the month field, it actually puts the request on hold for 6 minutes!

1st screenshot is from the BPM and the second is from a request which has passed through the node. Not sure if this is relevant but this is on a Known Error request type.






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  • 2 weeks later...
On 5/23/2022 at 1:51 PM, Martyn Houghton said:

it appears you have to fill in the unit values in order

Just to clarify, if I fill the numbers in right-to-left (i.e. starting with the minutes) then it won't apply correctly even with a valid value?

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