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Found 7 results

  1. As with additional 'Outcome Fields' on Human Tasks, add the ability to enter a 'Placeholder' description for the generic 'Reason' field, so guidance can be provided to the person assigned the activity. This saves having to disable the Reason field and add additional 'Outcome Fields' just to get a supporting description. Cheers Martyn
  2. I believe this may have already been raised before, but could not locate a post, apologies if a duplicate. Can the ability to add descriptive (Description) text to the standard 'Request Details' form fields be added. We are not able to use the custom forms using the h_summary and h_description fields as these do not pre-populate when logging requests from email or linked requests. Cheers Martyn
  3. Linked to my earlier post a moment ago about the standard File Attachment PC node (link below), it would be useful to have the ability to add a custom description to both the request title and description fields, which you can then add guidance too with Wiki Markup etc. Cheers Martyn
  4. It would be useful to have the ability to add a custom description to the standard Progressive Capture node, the same way you can with custom form fields. For use, this would be to add guidance on what to attach and as well as advising the removal of any personal information , i.e. GDPR. Cheers Martyn
  5. It appear the setting Service Manager Settings - com.hornbill.servicemanager.pinSections.historicUpdates has the incorrect description on it as I presume it should be to pin the Historic Updates section open and not the Questions section? Cheers Martyn
  6. Since a recent Service Manager update (we are now on build 979) the full text of the human task/activity is now being added into the timeline when the it is marked as completed along with the 'Reason' text. As some of out human tasks have quite long descriptions to cover the actions/procedures involved this is making the timeline unreadable as the actual reason (text entered into when completing the task) and the outcome are pushed to the bottom of the update and not visible without using the show more option. There is no need to include the full description of the task when recording it completion on the timeline as it is shown in the completed activities. Is there an option to turn this off either as a system wide setting or on the human task node in the BPM itself? If not can this be raised as a urgent change request. Cheers Martyn
  7. Afternoon, I am running a report that has the Call Description field in it, When I run the report out to a CSV File The description field doesn't populate the full information, it only shows a small part, however in the data preview section when creating the report it shows the whole description? please see screen shots, is this a bug?
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