bug? New Admin Tool - Request Subs-statuses - Changing Request Type

[Martyn Houghton]

There appears to be a bug in the New Admin Tool > Service Manager > Request Sub-statuses, when you change an existing Sub-status from a request type-specific, i.e. Incident, to All. 

Though the correct Request Type is shown when viewing the Sub-status after the change, it does not show correctly in the list of Sub-statuses as 'Request Type' is empty for the row in the list and the Sub-statuses was no longer selectable on requests.

I have to revert to changing the Request Type via the legacy Admin Tool in order to get the Sub-Status to appear again and correctly change it to 'All'.

Cheers

Martyn

[Guest Mohamed]

Hi @Martyn Houghton

Our developers have found and resolved said issue. Please expect the fix in the next available build

Kind Regards

Mohamed

[Martyn Houghton]

@Mohamed

Thanks for the quick response.

Cheers

Martyn

[Martyn Houghton]

@Mohamed

Can you confirm which build the fix got released in. 

Cheers

Martyn

[Adrian Simpkins]

I am going to jump on this just to monitor for the fix as we have the same issue in our instance

 

Many thanks !

[James Ainsworth]

7 hours ago, Martyn Houghton said:

Can you confirm which build the fix got released in. 

It looks like it was in Service Manager build  2616.

  

 

 

[Adrian Simpkins]

Hi James,

I think I have a different issue from the above fix and I am still seeing the issue where we create a new substatus, set it to All but it is not showing against all our services? Also there doesnt appear to be anywhere to set the Reason Required field to show in the On Hold window in a request?

Many thanks