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Email Routing Rules - Ability to set Status and Sub-Status on Update


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Can we raise a enhancement request to have the ability to set the Status and Sub-Status of a Routing Rule - Update Request action. 

We are trying to build Enterprise Service Management (ESM) interactions for both logging and updating existing requests based on incoming emails. Having the ability to communicate intelligently with the request using status/sub status changes would wold make the ESM integration much more flexible and deeper.

Cheers

Martyn

 

 

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