enhancement View/Collaborate Requests - Connections - View Only Timeline

[Martyn Houghton]

At the moment the 'View Request'  option for connections allows the viewing of the request in the Employee Portal, but not the Timeline.

Enabling the 'Allow Collaboration' option allows them to both view and interact with the Timeline.

Can we an enhancement request to allow read only view of the Timeline but not being able to update it. Ideally controllable at the service level, or as a system setting which enables view only of the Timeline when a connection has been granted 'View Request' permission.

Cheers

Martyn

 

[Martyn Houghton]

@Harry Hornbill

Any update on this please?

Cheers

Martyn

[Martyn Houghton]

@Harry Hornbill

Any update on this please?

Why has visibility of the timeline not been included in the View option?

We do not want to give access to connection to update the timeline, but they need to be able to view the timeline to see the details of request. Having view access just to the initial sections of the request seems somewhat pointless without view access to the timeline.

Cheers

Martyn

[Martyn Houghton]

@Harry Hornbill

Any update on this?

Cheers

Martyn

[Steve Giller]

Current enhancements are listed under Admin -> Hornbill Solution Center -> Roadmap Library

If there are no responses to this thread or updates on the Library boards then there is currently nothing to report.

[Martyn Houghton]

@Steve Giller

Thanks for the response. Its a pity a great bit of functionality is let down by one simple deficiency in that the view option does not actually let you view the whole of the request.

Cheers

Martyn

[Berto2002]

I can see the 'inside-out' logic used here: the Request (table) itself does not contain the timeline updates which are in separate tables (buzz/activities) so literally permissions allow a read of the Request (not read of request and buzz/activities feed).

From an 'outside-in' approach, customers like us see the Request as a conglomeration of data from various tables giving a holistic picture of the issue at hand; and thus, we see the timeline as integral

There are other non-Request-table aspects to our common view of the Request record such as attachments, linked requests, connections, assets, associated tasks so your enhancement request might also include expectations for that.

I am +1 for the "View" option to show the customer visible timeline, attachments, questions.

[Martyn Houghton]

@Harry Hornbill

Is this being considered for the Roadmap?

Cheers

Martyn

 

[samwoo]

+1

[James_R]

+1

 

[will.good]

+1

[Martyn Houghton]

@AlexTumber

Is there any plans to allow the view option to include the timeline, but stop the connection from collaborating?

Cheers

Martyn

[JanS2000]

+1 from us as well. View would be ideal. We have some teams who have to log calls from a shared mailbox, but then the individuals in those teams are unable to see what's happening with their requests.

[will.good]

We'd also be interested in this

[Paul Chambers]

+1

[Martyn Houghton]

@AlexTumber

Can this be considered for a roadmap commitment?

Cheers

Martyn