Martyn Houghton Posted May 18, 2022 Share Posted May 18, 2022 At the moment the 'View Request' option for connections allows the viewing of the request in the Employee Portal, but not the Timeline. Enabling the 'Allow Collaboration' option allows them to both view and interact with the Timeline. Can we an enhancement request to allow read only view of the Timeline but not being able to update it. Ideally controllable at the service level, or as a system setting which enables view only of the Timeline when a connection has been granted 'View Request' permission. Cheers Martyn 2 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 20, 2022 Author Share Posted June 20, 2022 @Harry Hornbill Any update on this please? Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 13, 2022 Author Share Posted December 13, 2022 @Harry Hornbill Any update on this please? Why has visibility of the timeline not been included in the View option? We do not want to give access to connection to update the timeline, but they need to be able to view the timeline to see the details of request. Having view access just to the initial sections of the request seems somewhat pointless without view access to the timeline. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 22, 2023 Author Share Posted May 22, 2023 @Harry Hornbill Any update on this? Cheers Martyn Link to comment Share on other sites More sharing options...
Steve Giller Posted May 22, 2023 Share Posted May 22, 2023 Current enhancements are listed under Admin -> Hornbill Solution Center -> Roadmap Library If there are no responses to this thread or updates on the Library boards then there is currently nothing to report. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 22, 2023 Author Share Posted May 22, 2023 @Steve Giller Thanks for the response. Its a pity a great bit of functionality is let down by one simple deficiency in that the view option does not actually let you view the whole of the request. Cheers Martyn Link to comment Share on other sites More sharing options...
Berto2002 Posted May 23, 2023 Share Posted May 23, 2023 I can see the 'inside-out' logic used here: the Request (table) itself does not contain the timeline updates which are in separate tables (buzz/activities) so literally permissions allow a read of the Request (not read of request and buzz/activities feed). From an 'outside-in' approach, customers like us see the Request as a conglomeration of data from various tables giving a holistic picture of the issue at hand; and thus, we see the timeline as integral There are other non-Request-table aspects to our common view of the Request record such as attachments, linked requests, connections, assets, associated tasks so your enhancement request might also include expectations for that. I am +1 for the "View" option to show the customer visible timeline, attachments, questions. 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 23, 2023 Author Share Posted August 23, 2023 @Harry Hornbill Is this being considered for the Roadmap? Cheers Martyn Link to comment Share on other sites More sharing options...
samwoo Posted August 23, 2023 Share Posted August 23, 2023 +1 1 1 Link to comment Share on other sites More sharing options...
James_R Posted September 4, 2023 Share Posted September 4, 2023 +1 1 1 Link to comment Share on other sites More sharing options...
will.good Posted September 4, 2023 Share Posted September 4, 2023 +1 1 1 Link to comment Share on other sites More sharing options...
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