bug? Employee Portal not honouring Wiki Markup in 'Known Issues'

[Martyn Houghton]

The 'Known Issues' Service Tab with the Employee Portal is not honouring the wiki markup formatting in the Description and  Workaround fields. Example below from the same service on the Employee Portal and then the Customer Portal.

Employee Portal 

Customer Portal (note we renamed the Tab on the Customer Portal from 'Known Issues' to 'Announcements')

 

Can this be looked at as soon as possible please?

Cheers

Martyn

[Martyn Houghton]

It is also not implementing the standard UI 'Show More' option nor the Newest/Oldest sort options.

More detailed example of the Wiki Markup in the Customer Portal, which is just shown as big lump of text in the Employee Portal on the original post screenshot.

Cheers

Martyn

[Daniel Dekel]

Hi @Martyn Houghton,

Yes, we'll look at this.

Regards,

Daniel

[Martyn Houghton]

@Daniel Dekel

Thanks.

Cheers

Martyn

[Daniel Dekel]

OK @Martyn Houghton,

The change was done and will be available probably in the 2nd next build (the next one already built).

Using wiki in a list is not that straight forward. WiKi can contain line breaks, different text size, etc. So, the solution is as follows:

1. The description in the list will be displayed as plain text with an option to show the full wiki text. There is a visual indicator for that.

after clicking:

2. If there is more text to show (because is too long) it will show the "Show More" option

3. Changes had been made also to the Search Widget to reflect wiki text.

 

Sorry for the ugly colours ;-)  is what we use to test the customizations.

If you find further issues please let me know.

 

Kind regards,

 

Daniel

[Martyn Houghton]

@Daniel Dekel

Thanks for  progressing this so quickly. 

The initial not formatted text, is it just a certain number of characters which are displayed (less the wiki formatting characters)?

Cheers

Martyn

[Daniel Dekel]

Hi @Martyn Houghton,

The initial text has a max of something like 100 characters, but the chars is counting is after stripping out the wiki markup signs. So is based on pure text.

Cheers,

Daniel.