Performance Analytics

107 topics in this forum

1. enhancement Support Measures on Entities

   By Martyn Houghton, May 23   

   • measures
   • entities
   • 1 reply
   • 93 views
   • 
   • Martyn Houghton
   • Wednesday at 09:45 AM

2. query TOP 5 Organisations Logging requests (external) - Data Query -

   By Martyn Houghton, Tuesday at 12:16 PM   

   • top 5
   • external
   • (and 3 more)

     Tagged with:

     • top 5
     • external
     • organisation
     • sql group by
     • data chart
   • 0 replies
   • 15 views
   • 
   • Martyn Houghton
   • Tuesday at 12:16 PM

3. defect Widgets - Counter - Icon Selector not working

   By Martyn Houghton, October 31   

   • widgets
   • counter
   • (and 1 more)

     Tagged with:

     • widgets
     • counter
     • icon
   • 7 replies
   • 92 views
   • 
   • Martyn Houghton
   • November 28
4. Latency Enquiry

   Topic was moved to forum General Non-Product Discussions

5. Limit group by to 5

   By Dan Munns, October 14
   • 5 replies
   • 126 views
   • 
   • Dan Munns
   • October 29

6. Best way to show "Top Resolver"

   By Josh Bridgens, October 25   

   • analytics
   • 2 replies
   • 84 views
   • 
   • Josh Bridgens
   • October 25

7. Join on field h_itsm_servicesubscription.h_fk_serviceid

   By mojahidm, October 8
   • 4 replies
   • 96 views
   • 
   • mojahidm
   • October 24

8. Join on List of Counters widget

   By Alisha, October 14
   • 2 replies
   • 48 views
   • 
   • Alisha
   • October 23

9. Widget display when no results are returned

   By Lauren, June 28   

   • widgets
   • advanced analytics
   • 3 replies
   • 159 views
   • 
   • James Ainsworth
   • October 11

10. Reporting on Measures - Data seems to hold multiple duplicate rows

    By Martyn Houghton, May 8   

    • measure
    • reporting
    • 13 replies
    • 382 views
    • 
    • Martyn Houghton
    • July 25

11. enhancement Split Measure 'Title' into 'Measure Name' and 'Display Title''

    By Martyn Houghton, July 23   

    • measure
    • title
    • (and 1 more)

      Tagged with:

      • measure
      • title
      • display title
    • 1 reply
    • 104 views
    • 
    • HGrigsby
    • July 23

12. Remove Threshold Colouring

    By Martyn Houghton, July 16   

    • analytics
    • threshold
    • 2 replies
    • 92 views
    • 
    • Martyn Houghton
    • July 23

13. Percentage Measures - differentiate between actual zero and zero records

    By Martyn Houghton, December 13, 2017   

    • actual zero
    • zero records
    • (and 1 more)

      Tagged with:

      • actual zero
      • zero records
      • percentage measure
    • 9 replies
    • 718 views
    • 
    • Martyn Houghton
    • July 23

14. custom field Measures using Custom Fields as criteria

    By Martyn Houghton, July 23   

    • measure
    • criteria
    • 1 reply
    • 73 views
    • 
    • Martyn Houghton
    • July 23

15. Custom fields missing in Advanced field feature under Request list

    By yelyah.nodrog, July 18   

    • custom fields
    • missing
    • 2 replies
    • 131 views
    • 
    • yelyah.nodrog
    • July 18

16. Scheduled Email Reports

    By Stephen.whittle, July 12
    • 0 replies
    • 111 views
    • 
    • Stephen.whittle
    • July 12

17. Archiving Reports

    By mojahidm, June 25
    • 2 replies
    • 135 views
    • 
    • mojahidm
    • July 1

18. Weekly Measures - Start Day

    By Jack_Podmore, June 12
    • 0 replies
    • 89 views
    • 
    • Jack_Podmore
    • June 12

19. Measures - Support Joins in Data Soure

    By Martyn Houghton, May 23   

    • enhancement
    • measures
    • (and 1 more)

      Tagged with:

      • enhancement
      • measures
      • joins
    • 1 reply
    • 142 views
    • 
    • Martyn Houghton
    • May 23

20. Reports for Calls Resolved at First Contact

    By Haroon, April 15
    • 1 reply
    • 194 views
    • 
    • James Ainsworth
    • April 15

21. Change the owner of a dashboard, widget or report

    By HGrigsby, February 15   

    • owner
    • dashboard
    • 4 replies
    • 242 views
    • 
    • HGrigsby
    • April 15

22. Trying to count the number of request types for each service

    By mojahidm, February 26
    • 2 replies
    • 245 views
    • 
    • mojahidm
    • March 12

23. Number of levels - category reporting

    By Dan Munns, February 26   

    • categories
    • measures
    • 3 replies
    • 215 views
    • 
    • Dan Munns
    • March 7

24. Request Type per Analyst Widget

    By Lauren, March 1   

    • advanced analytics
    • widgets
    • 2 replies
    • 178 views
    • 
    • Lauren
    • March 7

25. SQL Error

    By Dan Munns, March 4
    • 6 replies
    • 909 views
    • 
    • Victor
    • March 4