Performance Analytics

91 topics in this forum

1. Reports for Calls Resolved at First Contact

   By Haroon, Monday at 02:37 PM
   • 1 reply
   • 19 views
   • 
   • James Ainsworth
   • Monday at 06:12 PM

2. Change the owner of a dashboard, widget or report

   By HGrigsby, February 15   

   • owner
   • dashboard
   • 4 replies
   • 80 views
   • 
   • HGrigsby
   • Monday at 03:05 PM

3. Trying to count the number of request types for each service

   By mojahidm, February 26
   • 2 replies
   • 72 views
   • 
   • mojahidm
   • March 12

4. Number of levels - category reporting

   By Dan Munns, February 26   

   • categories
   • measures
   • 3 replies
   • 61 views
   • 
   • Dan Munns
   • March 7

5. Request Type per Analyst Widget

   By Lauren, March 1   

   • advanced analytics
   • widgets
   • 2 replies
   • 46 views
   • 
   • Lauren
   • March 7

6. SQL Error

   By Dan Munns, March 4
   • 6 replies
   • 54 views
   • 
   • Victor
   • March 4

7. Report for Service by request type by ticket status

   By mojahidm, February 26
   • 4 replies
   • 62 views
   • 
   • HHH
   • February 28

8. where clause help?

   By lee mcdermott, February 12
   • 1 reply
   • 44 views
   • 
   • Bob Dickinson
   • February 25

9. Reports Suddenly Not Running

   By mojahidm, February 21
   • 0 replies
   • 35 views
   • 
   • mojahidm
   • February 21

10. Logged & Resolved by Analyst - Bar Chart

    By dwalby, September 28, 2018
    • 1 reply
    • 93 views
    • 
    • HGrigsby
    • February 15

11. Identifying owner of ticket when Response SLA marked

    By Martyn Houghton, March 9, 2018   

    • response
    • sla
    • (and 1 more)

      Tagged with:

      • response
      • sla
      • owner
    • 5 replies
    • 343 views
    • 
    • HGrigsby
    • February 15

12. Permissions to view dashboards

    By lee mcdermott, February 11
    • 1 reply
    • 47 views
    • 
    • lee mcdermott
    • February 12

13. Measures Thresholds not saving

    By mojahidm, November 30, 2018
    • 2 replies
    • 86 views
    • 
    • mojahidm
    • January 30

14. Output live data on to screens

    By Chee, December 7, 2018
    • 1 reply
    • 110 views
    • 
    • Victor
    • January 29

15. Advanced Analytics, 1st Line Support Status

    By Josh Bridgens, June 6, 2018   

    • reporting
    • analysts
    • 9 replies
    • 273 views
    • 
    • Victor
    • December 6, 2018

16. Monthly Measures Result discrepancies

    • 1
    • 2

    By dwalby, May 2, 2018
    • 43 replies
    • 764 views
    • 
    • Victor
    • November 28, 2018

17. Hornbill Academy: Logged Vs Resolved

    By DanielRi, November 27, 2018
    • 0 replies
    • 87 views
    • 
    • DanielRi
    • November 27, 2018

18. Measures - Filter by support for Data Charts, Scorecards etc

    By Martyn Houghton, November 27, 2018
    • 0 replies
    • 46 views
    • 
    • Martyn Houghton
    • November 27, 2018

19. Issue with Widgets and Group Values Order

    By yelyah.nodrog, November 23, 2018
    • 0 replies
    • 77 views
    • 
    • yelyah.nodrog
    • November 23, 2018

20. Hornbill Academy: Requests Due to Breach

    By DanielRi, November 22, 2018
    • 0 replies
    • 107 views
    • 
    • DanielRi
    • November 22, 2018

21. Hornbill Academy Webinar: Winning with Analytics

    By DanielRi, November 22, 2018
    • 0 replies
    • 74 views
    • 
    • DanielRi
    • November 22, 2018

22. Round Scorecard Data

    By davidrb84, November 13, 2018
    • 2 replies
    • 89 views
    • 
    • James Ainsworth
    • November 13, 2018

23. Measures - Count of Outstanding Incidents

    By mojahidm, October 17, 2018
    • 1 reply
    • 114 views
    • 
    • Victor
    • November 1, 2018

24. Question about WHERE clause in a measure

    By chriscorcoran, October 9, 2018
    • 2 replies
    • 144 views
    • 
    • chriscorcoran
    • October 10, 2018

25. Missing Widgets - Advanced Analytics

    By Shamaila.Yousaf, October 9, 2018
    • 1 reply
    • 108 views
    • 
    • Victor
    • October 9, 2018