Performance Analytics

56 topics in this forum

1. Monthly Measures Result discrepancies

   By dwalby, May 2
   • 15 replies
   • 71 views
   • 
   • Victor
   • May 10

2. Identifying owner of ticket when Response SLA marked

   By Martyn Houghton, March 9   

   • response
   • sla
   • (and 1 more)

     Tagged with:

     • response
     • sla
     • owner
   • 3 replies
   • 84 views
   • 
   • Victor
   • May 9

3. Measures Filter - Admin Build 819

   By Martyn Houghton, April 26   

   • measures
   • filter
   • 2 replies
   • 49 views
   • 
   • Martyn Houghton
   • May 1

4. Reporting on time closed

   By strose, April 24   

   • hornbill reporting
   • 2 replies
   • 41 views
   • 
   • strose
   • April 24

5. Unable to select other pages in measures list view

   By Prathmesh Patel, April 17
   • 5 replies
   • 58 views
   • 
   • Prathmesh Patel
   • April 18
6. Top bar on PDFs not displaying totals

   Topic was moved to forum Reporting

7. Widget shows excsessive number of calls with no set SLA target

   By lee mcdermott, March 6
   • 5 replies
   • 51 views
   • 
   • lee mcdermott
   • March 7

8. Measures - Display Precision Data Labels

   By Martyn Houghton, March 5   

   • measures
   • data labels
   • (and 2 more)

     Tagged with:

     • measures
     • data labels
     • data chart
     • precision
   • 3 replies
   • 69 views
   • 
   • chrisnutt
   • March 5

9. Difference Measure between number of requests opened and closed

   By Martyn Houghton, March 1   

   • difference
   • measure
   • (and 2 more)

     Tagged with:

     • difference
     • measure
     • opened
     • closed
   • 4 replies
   • 45 views
   • 
   • Martyn Houghton
   • March 5

10. Scorecard Widget - reorder measures

    By Martyn Houghton, March 1   

    • widget
    • reorder
    • (and 2 more)

      Tagged with:

      • widget
      • reorder
      • measures
      • scorecard
    • 2 replies
    • 63 views
    • 
    • Bob Dickinson
    • March 5

11. Database Diagrams

    By yelyah.nodrog, February 27   

    • database
    • diagrams
    • 3 replies
    • 67 views
    • 
    • Lyonel
    • February 27

12. Average number of days to closure measure

    By Dan Munns, February 26   

    • measures
    • 15 replies
    • 107 views
    • 
    • Victor
    • February 27

13. Mean Time between Major Incidents

    By chrisnutt, August 29, 2017   

    • mean time
    • 10 replies
    • 743 views
    • 
    • HHH
    • February 5

14. % SLA Breached Current Month

    By yelyah.nodrog, January 17   

    • month
    • percentage
    • (and 1 more)

      Tagged with:

      • month
      • percentage
      • breach
    • 5 replies
    • 188 views
    • 
    • Bob Dickinson
    • February 1

15. Percentage Measures - differentiate between actual zero and zero records

    By Martyn Houghton, December 13, 2017   

    • actual zero
    • zero records
    • (and 1 more)

      Tagged with:

      • actual zero
      • zero records
      • percentage measure
    • 2 replies
    • 137 views
    • 
    • Martyn Houghton
    • February 1

16. Report Scheduling - Failed

    By yelyah.nodrog, January 31   

    • fail
    • reporting
    • (and 1 more)

      Tagged with:

      • fail
      • reporting
      • scheduler
    • 4 replies
    • 119 views
    • 
    • yelyah.nodrog
    • January 31

17. Widget to display users Online Status/Active

    By Martyn Houghton, January 10   

    • inactive
    • active
    • (and 1 more)

      Tagged with:

      • inactive
      • active
      • status
    • 2 replies
    • 100 views
    • 
    • James Ainsworth
    • January 17

18. Table Join query

    By Dan Munns, January 9   

    • table join
    • 10 replies
    • 102 views
    • 
    • Victor
    • January 9

19. closed and resolved Report and measure

    By yelyah.nodrog, October 30, 2017   

    • closed
    • resolved
    • 2 replies
    • 175 views
    • 
    • yelyah.nodrog
    • November 21, 2017

20. Report using something like startoflastmonth

    By chrisnutt, October 31, 2017
    • 3 replies
    • 148 views
    • 
    • chrisnutt
    • November 10, 2017

21. Error in displaying Charts on widget and Dashboards

    By Joyce, November 7, 2017
    • 4 replies
    • 140 views
    • 
    • Joyce
    • November 7, 2017

22. Report Failed to run

    By Joyce, November 1, 2017
    • 7 replies
    • 158 views
    • 
    • TrevorKillick
    • November 1, 2017

23. Error in downloading Report

    By Joyce, October 23, 2017
    • 17 replies
    • 389 views
    • 
    • Steve G
    • October 25, 2017

24. Open incidents by age

    By Sonali, May 15, 2017   

    • reporting
    • 11 replies
    • 541 views
    • 
    • Victor
    • October 17, 2017

25. Field for ticket 'Assigned to'

    By Joyce, September 20, 2017
    • 8 replies
    • 534 views
    • 
    • Joyce
    • October 9, 2017