Performance Analytics

68 topics in this forum

1. Percentage Measures - differentiate between actual zero and zero records

   By Martyn Houghton, December 13, 2017   

   • actual zero
   • zero records
   • (and 1 more)

     Tagged with:

     • actual zero
     • zero records
     • percentage measure
   • 6 replies
   • 238 views
   • 
   • Martyn Houghton
   • August 31
2. My Dashboards is changing tiles position

   Topic was moved to forum Service Manager

3. Problem with custom SQL query

   By James Bartle, August 8
   • 10 replies
   • 113 views
   • 
   • James Bartle
   • August 13

4. Help with report - activities as columns and last timeline update

   By chrisnutt, August 1
   • 7 replies
   • 68 views
   • 
   • chrisnutt
   • August 8

5. Summary Report for Incident, Problem & Change

   By dwalby, August 3
   • 1 reply
   • 56 views
   • 
   • Victor
   • August 7

6. Average duration of an incident

   By JBasey, July 27   

   • incident
   • report
   • (and 2 more)

     Tagged with:

     • incident
     • report
     • sla
     • fix time
   • 1 reply
   • 66 views
   • 
   • TrevorKillick
   • July 27

7. Reporting Requests based on Tasks/Activities

   By Keith, July 17
   • 7 replies
   • 176 views
   • 
   • David Hall
   • July 20

8. Measures Counter - (Build 2927)

   By Daniel Nespoli, July 2
   • 5 replies
   • 101 views
   • 
   • Victor
   • July 2

9. Report Resolved Count by Priority and Within Fix

   By mojahidm, June 6
   • 12 replies
   • 159 views
   • 
   • Victor
   • June 22

10. Widget not providing data

    By Joyce, May 31
    • 6 replies
    • 150 views
    • 
    • Victor
    • June 12

11. Issue with Saving Reports

    By mojahidm, May 23
    • 7 replies
    • 119 views
    • 
    • Guest
    • June 7

12. Advanced Analytics, 1st Line Support Status

    By Josh Bridgens, June 6   

    • reporting
    • analysts
    • 6 replies
    • 101 views
    • 
    • Josh Bridgens
    • June 6

13. Monthly Measures Result discrepancies

    By dwalby, May 2
    • 15 replies
    • 171 views
    • 
    • Victor
    • May 10

14. Identifying owner of ticket when Response SLA marked

    By Martyn Houghton, March 9   

    • response
    • sla
    • (and 1 more)

      Tagged with:

      • response
      • sla
      • owner
    • 3 replies
    • 168 views
    • 
    • Victor
    • May 9

15. Measures Filter - Admin Build 819

    By Martyn Houghton, April 26   

    • measures
    • filter
    • 2 replies
    • 110 views
    • 
    • Martyn Houghton
    • May 1

16. Reporting on time closed

    By strose, April 24   

    • hornbill reporting
    • 2 replies
    • 104 views
    • 
    • strose
    • April 24

17. Unable to select other pages in measures list view

    By Prathmesh Patel, April 17
    • 5 replies
    • 118 views
    • 
    • Prathmesh Patel
    • April 18

18. Widget shows excsessive number of calls with no set SLA target

    By lee mcdermott, March 6
    • 5 replies
    • 121 views
    • 
    • lee mcdermott
    • March 7

19. Measures - Display Precision Data Labels

    By Martyn Houghton, March 5   

    • measures
    • data labels
    • (and 2 more)

      Tagged with:

      • measures
      • data labels
      • data chart
      • precision
    • 3 replies
    • 158 views
    • 
    • chrisnutt
    • March 5

20. Difference Measure between number of requests opened and closed

    By Martyn Houghton, March 1   

    • difference
    • measure
    • (and 2 more)

      Tagged with:

      • difference
      • measure
      • opened
      • closed
    • 4 replies
    • 117 views
    • 
    • Martyn Houghton
    • March 5

21. Scorecard Widget - reorder measures

    By Martyn Houghton, March 1   

    • widget
    • reorder
    • (and 2 more)

      Tagged with:

      • widget
      • reorder
      • measures
      • scorecard
    • 2 replies
    • 131 views
    • 
    • Guest
    • March 5

22. Database Diagrams

    By yelyah.nodrog, February 27   

    • database
    • diagrams
    • 3 replies
    • 131 views
    • 
    • Lyonel
    • February 27

23. Average number of days to closure measure

    By Dan Munns, February 26   

    • measures
    • 15 replies
    • 185 views
    • 
    • Victor
    • February 27

24. Mean Time between Major Incidents

    By chrisnutt, August 29, 2017   

    • mean time
    • 10 replies
    • 899 views
    • 
    • HHH
    • February 5

25. % SLA Breached Current Month

    By yelyah.nodrog, January 17   

    • month
    • percentage
    • (and 1 more)

      Tagged with:

      • month
      • percentage
      • breach
    • 5 replies
    • 289 views
    • 
    • Guest
    • February 1