Performance Analytics

135 topics in this forum

1. Reporting data output changes - Seconds to Mins or Hours

   By TomC, February 22
   • 2 replies
   • 59 views
   • 
   • Jim
   • March 9

2. SQL reporting - Department field

   By TomC, December 1, 2022
   • 3 replies
   • 157 views
   • 
   • Steve Giller
   • December 6, 2022

3. Measure Frequency - Hourly

   By Alisha, September 16, 2021
   • 3 replies
   • 580 views
   • 
   • Martyn Houghton
   • November 1, 2022

4. Report on Tickets Updated

   By Andrea Packham, October 7, 2022   

   • reports
   • updates
   • 1 reply
   • 206 views
   • 
   • Steve Giller
   • October 10, 2022

5. Service Domain Reporting

   By AndyGilly, June 23, 2020
   • 4 replies
   • 900 views
   • 
   • Steve Peak
   • September 29, 2022

6. analytics Advanced Analytics and Reporting

   By Jeremy, August 5, 2022   

   • reporting
   • 1 reply
   • 333 views
   • 
   • James Ainsworth
   • August 5, 2022

7. All Metrics Stopped Recording on the 15th of April?

   By Ben Maddams, April 21, 2022
   • 4 replies
   • 317 views
   • 
   • NeilWJ
   • April 29, 2022

8. Mean Time between Major Incidents

   By chrisnutt, August 29, 2017   

   • mean time
   • 11 replies
   • 2.7k views
   • 
   • Keith Stevenson
   • March 28, 2022

9. enhancement Split Measure 'Title' into 'Measure Name' and 'Display Title''

   By Martyn Houghton, July 23, 2019   

   • measure
   • title
   • (and 1 more)

     Tagged with:

     • measure
     • title
     • display title
   • 8 replies
   • 1.1k views
   • 
   • Martyn Houghton
   • March 22, 2022

10. Reporting on request closed same day

    By Kelvin, February 1, 2022
    • 0 replies
    • 303 views
    • 
    • Kelvin
    • February 1, 2022

11. SQL Subtracting Dates - Unit of Measure for Result?

    By Stephen Weiler, December 22, 2021
    • 2 replies
    • 358 views
    • 
    • Stephen Weiler
    • December 28, 2021

12. Open Ticket age Widget

    By Joyce, May 10, 2017
    • 19 replies
    • 3k views
    • 
    • Ben Maddams
    • November 16, 2021

13. SQL help

    By Alisha, October 5, 2021
    • 4 replies
    • 615 views
    • 
    • Alisha
    • October 6, 2021

14. Count widget

    By Alisha, August 24, 2021
    • 3 replies
    • 723 views
    • 
    • Victor
    • September 24, 2021

15. Timesheet Manager widget

    By Alisha, August 31, 2021
    • 5 replies
    • 626 views
    • 
    • Bob Dickinson
    • September 9, 2021

16. User friendly way to display h_assigned_to

    By Alisha, August 25, 2021
    • 3 replies
    • 592 views
    • 
    • Alisha
    • August 25, 2021

17. Email a snapshot of a dashboard

    By Alisha, June 15, 2021
    • 1 reply
    • 665 views
    • 
    • Bob Dickinson
    • August 25, 2021

18. Widget Help

    By Stephen.whittle, July 14, 2021
    • 1 reply
    • 711 views
    • 
    • Stephen.whittle
    • July 28, 2021

19. enhancement Measures - Date Range start and end variables in measure criteria

    By Martyn Houghton, December 13, 2019   

    • measure
    • sql
    • (and 2 more)

      Tagged with:

      • measure
      • sql
      • query
      • where
    • 4 replies
    • 1.3k views
    • 
    • Martyn Houghton
    • July 8, 2021

20. enhancement Measure Where clause hitting the 1024 character limit, can this be extended please.

    By Martyn Houghton, July 8, 2021   

    • measure
    • where
    • (and 4 more)

      Tagged with:

      • measure
      • where
      • clause
      • 1024
      • limit
      • limitations
    • 0 replies
    • 514 views
    • 
    • Martyn Houghton
    • July 8, 2021

21. Widget help!

    By Alisha, January 16, 2020
    • 20 replies
    • 2.5k views
    • 
    • Bob Dickinson
    • June 24, 2021

22. reporting

    By AndyGilly, May 4, 2020
    • 5 replies
    • 1.3k views
    • 
    • HGrigsby
    • May 11, 2021

23. Dashboard permissions and roles

    By nasimg, April 29, 2021
    • 3 replies
    • 834 views
    • 
    • James Ainsworth
    • April 30, 2021

24. Custom Widgets

    By Kelvin, April 12, 2021
    • 4 replies
    • 847 views
    • 
    • James Ainsworth
    • April 28, 2021

25. Aged Tickets Widget SQL Query

    By Ben Maddams, November 3, 2020
    • 1 reply
    • 1.1k views
    • 
    • Victor
    • February 23, 2021