Performance Analytics

96 topics in this forum

1. Archiving Reports

   By mojahidm, Tuesday at 11:47 AM
   • 1 reply
   • 12 views
   • 
   • James Ainsworth
   • Tuesday at 08:40 PM

2. Reporting on Measures - Data seems to hold multiple duplicate rows

   By Martyn Houghton, May 8   

   • measure
   • reporting
   • 11 replies
   • 140 views
   • 
   • Martyn Houghton
   • June 17

3. Weekly Measures - Start Day

   By Jack_Podmore, June 12
   • 0 replies
   • 15 views
   • 
   • Jack_Podmore
   • June 12

4. Measures - Support Joins in Data Soure

   By Martyn Houghton, May 23   

   • enhancement
   • measures
   • (and 1 more)

     Tagged with:

     • enhancement
     • measures
     • joins
   • 1 reply
   • 37 views
   • 
   • Martyn Houghton
   • May 23

5. enhancement Support Measures on Entities

   By Martyn Houghton, May 23   

   • measures
   • entities
   • 0 replies
   • 17 views
   • 
   • Martyn Houghton
   • May 23

6. Reports for Calls Resolved at First Contact

   By Haroon, April 15
   • 1 reply
   • 88 views
   • 
   • James Ainsworth
   • April 15

7. Change the owner of a dashboard, widget or report

   By HGrigsby, February 15   

   • owner
   • dashboard
   • 4 replies
   • 115 views
   • 
   • HGrigsby
   • April 15

8. Trying to count the number of request types for each service

   By mojahidm, February 26
   • 2 replies
   • 106 views
   • 
   • mojahidm
   • March 12

9. Number of levels - category reporting

   By Dan Munns, February 26   

   • categories
   • measures
   • 3 replies
   • 101 views
   • 
   • Dan Munns
   • March 7

10. Request Type per Analyst Widget

    By Lauren, March 1   

    • advanced analytics
    • widgets
    • 2 replies
    • 77 views
    • 
    • Lauren
    • March 7

11. SQL Error

    By Dan Munns, March 4
    • 6 replies
    • 90 views
    • 
    • Victor
    • March 4

12. Report for Service by request type by ticket status

    By mojahidm, February 26
    • 4 replies
    • 102 views
    • 
    • HHH
    • February 28

13. where clause help?

    By lee mcdermott, February 12
    • 1 reply
    • 76 views
    • 
    • Bob Dickinson
    • February 25

14. Reports Suddenly Not Running

    By mojahidm, February 21
    • 0 replies
    • 53 views
    • 
    • mojahidm
    • February 21

15. Logged & Resolved by Analyst - Bar Chart

    By dwalby, September 28, 2018
    • 1 reply
    • 118 views
    • 
    • HGrigsby
    • February 15

16. Identifying owner of ticket when Response SLA marked

    By Martyn Houghton, March 9, 2018   

    • response
    • sla
    • (and 1 more)

      Tagged with:

      • response
      • sla
      • owner
    • 5 replies
    • 389 views
    • 
    • HGrigsby
    • February 15

17. Permissions to view dashboards

    By lee mcdermott, February 11
    • 1 reply
    • 70 views
    • 
    • lee mcdermott
    • February 12

18. Measures Thresholds not saving

    By mojahidm, November 30, 2018
    • 2 replies
    • 111 views
    • 
    • mojahidm
    • January 30

19. Output live data on to screens

    By Chee, December 7, 2018
    • 1 reply
    • 135 views
    • 
    • Victor
    • January 29

20. Advanced Analytics, 1st Line Support Status

    By Josh Bridgens, June 6, 2018   

    • reporting
    • analysts
    • 9 replies
    • 324 views
    • 
    • Victor
    • December 6, 2018

21. Monthly Measures Result discrepancies 1 2

    By dwalby, May 2, 2018
    • 43 replies
    • 979 views
    • 
    • Victor
    • November 28, 2018

22. Hornbill Academy: Logged Vs Resolved

    By DanielRi, November 27, 2018
    • 0 replies
    • 112 views
    • 
    • DanielRi
    • November 27, 2018

23. Measures - Filter by support for Data Charts, Scorecards etc

    By Martyn Houghton, November 27, 2018
    • 0 replies
    • 63 views
    • 
    • Martyn Houghton
    • November 27, 2018

24. Issue with Widgets and Group Values Order

    By yelyah.nodrog, November 23, 2018
    • 0 replies
    • 99 views
    • 
    • yelyah.nodrog
    • November 23, 2018

25. Hornbill Academy: Requests Due to Breach

    By DanielRi, November 22, 2018
    • 0 replies
    • 140 views
    • 
    • DanielRi
    • November 22, 2018