Performance Analytics

102 topics in this forum

1. Widget display when no results are returned

   By Lauren, June 28   

   • widgets
   • advanced analytics
   • 1 reply
   • 58 views
   • 
   • James Ainsworth
   • July 26

2. Reporting on Measures - Data seems to hold multiple duplicate rows

   By Martyn Houghton, May 8   

   • measure
   • reporting
   • 13 replies
   • 219 views
   • 
   • Martyn Houghton
   • July 25

3. enhancement Split Measure 'Title' into 'Measure Name' and 'Display Title''

   By Martyn Houghton, July 23   

   • measure
   • title
   • (and 1 more)

     Tagged with:

     • measure
     • title
     • display title
   • 1 reply
   • 28 views
   • 
   • HGrigsby
   • July 23

4. Remove Threshold Colouring

   By Martyn Houghton, July 16   

   • analytics
   • threshold
   • 2 replies
   • 41 views
   • 
   • Martyn Houghton
   • July 23

5. Percentage Measures - differentiate between actual zero and zero records

   By Martyn Houghton, December 13, 2017   

   • actual zero
   • zero records
   • (and 1 more)

     Tagged with:

     • actual zero
     • zero records
     • percentage measure
   • 9 replies
   • 583 views
   • 
   • Martyn Houghton
   • July 23

6. custom field Measures using Custom Fields as criteria

   By Martyn Houghton, July 23   

   • measure
   • criteria
   • 1 reply
   • 26 views
   • 
   • Martyn Houghton
   • July 23

7. Custom fields missing in Advanced field feature under Request list

   By yelyah.nodrog, July 18   

   • custom fields
   • missing
   • 2 replies
   • 37 views
   • 
   • yelyah.nodrog
   • July 18

8. Scheduled Email Reports

   By Stephen.whittle, July 12
   • 0 replies
   • 45 views
   • 
   • Stephen.whittle
   • July 12

9. Archiving Reports

   By mojahidm, June 25
   • 2 replies
   • 67 views
   • 
   • mojahidm
   • July 1

10. Weekly Measures - Start Day

    By Jack_Podmore, June 12
    • 0 replies
    • 43 views
    • 
    • Jack_Podmore
    • June 12

11. Measures - Support Joins in Data Soure

    By Martyn Houghton, May 23   

    • enhancement
    • measures
    • (and 1 more)

      Tagged with:

      • enhancement
      • measures
      • joins
    • 1 reply
    • 64 views
    • 
    • Martyn Houghton
    • May 23

12. enhancement Support Measures on Entities

    By Martyn Houghton, May 23   

    • measures
    • entities
    • 0 replies
    • 40 views
    • 
    • Martyn Houghton
    • May 23

13. Reports for Calls Resolved at First Contact

    By Haroon, April 15
    • 1 reply
    • 127 views
    • 
    • James Ainsworth
    • April 15

14. Change the owner of a dashboard, widget or report

    By HGrigsby, February 15   

    • owner
    • dashboard
    • 4 replies
    • 146 views
    • 
    • HGrigsby
    • April 15

15. Trying to count the number of request types for each service

    By mojahidm, February 26
    • 2 replies
    • 150 views
    • 
    • mojahidm
    • March 12

16. Number of levels - category reporting

    By Dan Munns, February 26   

    • categories
    • measures
    • 3 replies
    • 142 views
    • 
    • Dan Munns
    • March 7

17. Request Type per Analyst Widget

    By Lauren, March 1   

    • advanced analytics
    • widgets
    • 2 replies
    • 111 views
    • 
    • Lauren
    • March 7

18. SQL Error

    By Dan Munns, March 4
    • 6 replies
    • 132 views
    • 
    • Victor
    • March 4

19. Report for Service by request type by ticket status

    By mojahidm, February 26
    • 4 replies
    • 133 views
    • 
    • HHH
    • February 28

20. where clause help?

    By lee mcdermott, February 12
    • 1 reply
    • 106 views
    • 
    • Bob Dickinson
    • February 25

21. Reports Suddenly Not Running

    By mojahidm, February 21
    • 0 replies
    • 78 views
    • 
    • mojahidm
    • February 21

22. Logged & Resolved by Analyst - Bar Chart

    By dwalby, September 28, 2018
    • 1 reply
    • 138 views
    • 
    • HGrigsby
    • February 15

23. Identifying owner of ticket when Response SLA marked

    By Martyn Houghton, March 9, 2018   

    • response
    • sla
    • (and 1 more)

      Tagged with:

      • response
      • sla
      • owner
    • 5 replies
    • 439 views
    • 
    • HGrigsby
    • February 15

24. Permissions to view dashboards

    By lee mcdermott, February 11
    • 1 reply
    • 98 views
    • 
    • lee mcdermott
    • February 12

25. Measures Thresholds not saving

    By mojahidm, November 30, 2018
    • 2 replies
    • 137 views
    • 
    • mojahidm
    • January 30