Performance Analytics

111 topics in this forum

1. Widget display when no results are returned

   By Lauren, June 28, 2019   

   • widgets
   • advanced analytics
   • 6 replies
   • 247 views
   • 
   • Alisha
   • January 21

2. Widget help!

   By Alisha, January 16
   • 2 replies
   • 30 views
   • 
   • Bob Dickinson
   • January 18

3. Custom widget

   By Alisha, January 14
   • 0 replies
   • 25 views
   • 
   • Alisha
   • January 14

4. Changes/Releases

   By Alisha, January 14
   • 1 reply
   • 20 views
   • 
   • Steve Giller
   • January 14

5. enhancement Measures - Date Range start and end variables in measure criteria

   By Martyn Houghton, December 13, 2019   

   • measure
   • sql
   • (and 2 more)

     Tagged with:

     • measure
     • sql
     • query
     • where
   • 3 replies
   • 74 views
   • 
   • Bob Dickinson
   • December 16, 2019

6. query TOP 5 Organisations Logging requests (external) - Data Query -

   By Martyn Houghton, December 3, 2019   

   • top 5
   • external
   • (and 3 more)

     Tagged with:

     • top 5
     • external
     • organisation
     • sql group by
     • data chart
   • 2 replies
   • 69 views
   • 
   • Martyn Houghton
   • December 16, 2019

7. Best way to show "Top Resolver"

   By Josh Bridgens, October 25, 2019   

   • analytics
   • 3 replies
   • 173 views
   • 
   • Bob Dickinson
   • December 13, 2019

8. enhancement Support Measures on Entities

   By Martyn Houghton, May 23, 2019   

   • measures
   • entities
   • 1 reply
   • 136 views
   • 
   • Martyn Houghton
   • December 4, 2019

9. defect Widgets - Counter - Icon Selector not working

   By Martyn Houghton, October 31, 2019   

   • widgets
   • counter
   • (and 1 more)

     Tagged with:

     • widgets
     • counter
     • icon
   • 7 replies
   • 160 views
   • 
   • Martyn Houghton
   • November 28, 2019

10. Limit group by to 5

    By Dan Munns, October 14, 2019
    • 5 replies
    • 187 views
    • 
    • Dan Munns
    • October 29, 2019

11. Join on field h_itsm_servicesubscription.h_fk_serviceid

    By mojahidm, October 8, 2019
    • 4 replies
    • 141 views
    • 
    • mojahidm
    • October 24, 2019

12. Join on List of Counters widget

    By Alisha, October 14, 2019
    • 2 replies
    • 78 views
    • 
    • Alisha
    • October 23, 2019

13. Reporting on Measures - Data seems to hold multiple duplicate rows

    By Martyn Houghton, May 8, 2019   

    • measure
    • reporting
    • 13 replies
    • 456 views
    • 
    • Martyn Houghton
    • July 25, 2019

14. enhancement Split Measure 'Title' into 'Measure Name' and 'Display Title''

    By Martyn Houghton, July 23, 2019   

    • measure
    • title
    • (and 1 more)

      Tagged with:

      • measure
      • title
      • display title
    • 1 reply
    • 139 views
    • 
    • HGrigsby
    • July 23, 2019

15. Remove Threshold Colouring

    By Martyn Houghton, July 16, 2019   

    • analytics
    • threshold
    • 2 replies
    • 117 views
    • 
    • Martyn Houghton
    • July 23, 2019

16. Percentage Measures - differentiate between actual zero and zero records

    By Martyn Houghton, December 13, 2017   

    • actual zero
    • zero records
    • (and 1 more)

      Tagged with:

      • actual zero
      • zero records
      • percentage measure
    • 9 replies
    • 794 views
    • 
    • Martyn Houghton
    • July 23, 2019

17. custom field Measures using Custom Fields as criteria

    By Martyn Houghton, July 23, 2019   

    • measure
    • criteria
    • 1 reply
    • 96 views
    • 
    • Martyn Houghton
    • July 23, 2019

18. Custom fields missing in Advanced field feature under Request list

    By yelyah.nodrog, July 18, 2019   

    • custom fields
    • missing
    • 2 replies
    • 179 views
    • 
    • yelyah.nodrog
    • July 18, 2019

19. Scheduled Email Reports

    By Stephen.whittle, July 12, 2019
    • 0 replies
    • 151 views
    • 
    • Stephen.whittle
    • July 12, 2019

20. Archiving Reports

    By mojahidm, June 25, 2019
    • 2 replies
    • 167 views
    • 
    • mojahidm
    • July 1, 2019

21. Weekly Measures - Start Day

    By Jack_Podmore, June 12, 2019
    • 0 replies
    • 118 views
    • 
    • Jack_Podmore
    • June 12, 2019

22. Measures - Support Joins in Data Soure

    By Martyn Houghton, May 23, 2019   

    • enhancement
    • measures
    • (and 1 more)

      Tagged with:

      • enhancement
      • measures
      • joins
    • 1 reply
    • 190 views
    • 
    • Martyn Houghton
    • May 23, 2019

23. Reports for Calls Resolved at First Contact

    By Haroon, April 15, 2019
    • 1 reply
    • 232 views
    • 
    • James Ainsworth
    • April 15, 2019

24. Change the owner of a dashboard, widget or report

    By HGrigsby, February 15, 2019   

    • owner
    • dashboard
    • 4 replies
    • 284 views
    • 
    • HGrigsby
    • April 15, 2019

25. Trying to count the number of request types for each service

    By mojahidm, February 26, 2019
    • 2 replies
    • 287 views
    • 
    • mojahidm
    • March 12, 2019