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Performance Analytics

Discussions around Hornbill's Performance Analytics

83 topics in this forum

  1. Change the owner of a dashboard, widget or report

    By HGrigsby,   
    • 0 replies
    • 4 views

  2. Logged & Resolved by Analyst - Bar Chart

    By dwalby,
    • 1 reply
    • 69 views

  3. Identifying owner of ticket when Response SLA marked

    By Martyn Houghton,   
    • 5 replies
    • 290 views

  4. where clause help?

    By lee mcdermott,
    • 0 replies
    • 10 views

  5. Permissions to view dashboards

    By lee mcdermott,
    • 1 reply
    • 22 views

  6. Measures Thresholds not saving

    By mojahidm,
    • 2 replies
    • 52 views

  7. Output live data on to screens

    By Chee,
    • 1 reply
    • 78 views

  8. How many tickets were looked at during a particular day

    Topic was moved to forum Service Manager

  9. Requests timeline table

    Topic was moved to forum Service Manager

  10. Is there a way to use Limit to get the TOP 10 results in a report?

    Topic was moved to forum Reporting

  11. Reports: multiple COUNT and multiple GROUP BY?

    Topic was moved to forum Reporting

  12. Advanced Analytics, 1st Line Support Status

    By Josh Bridgens,   
    • 9 replies
    • 227 views

  13. Can reports handle case statements

    Topic was moved to forum Service Manager

  14. Monthly Measures Result discrepancies

    By dwalby,
    • 43 replies
    • 639 views

  15. Hornbill Academy: Logged Vs Resolved

    By DanielRi,
    • 0 replies
    • 53 views

  16. Measures - Filter by support for Data Charts, Scorecards etc

    By Martyn Houghton,
    • 0 replies
    • 29 views

  17. Hornbill Academy: Requests Due to Breach

    By DanielRi,
    • 0 replies
    • 69 views

  18. Hornbill Academy Webinar: Winning with Analytics

    By DanielRi,
    • 0 replies
    • 50 views

  19. Round Scorecard Data

    By davidrb84,
    • 2 replies
    • 56 views

  20. Measures - Count of Outstanding Incidents

    By mojahidm,
    • 1 reply
    • 80 views

  21. Question about WHERE clause in a measure

    By chriscorcoran,
    • 2 replies
    • 110 views

  22. Missing Widgets - Advanced Analytics

    By Shamaila.Yousaf,
    • 1 reply
    • 88 views

  23. h_fixtime isn't what I expect it to be

    By mojahidm,
    • 3 replies
    • 77 views

  24. Percentage Measures - differentiate between actual zero and zero records

    By Martyn Houghton,   
    • 6 replies
    • 431 views

  25. Problem with custom SQL query

    By James Bartle,
    • 10 replies
    • 362 views
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