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Found 14 results

  1. At the moment it is only possible to create a measure based on a Table object, but with relational database architecture used in the platform there are often selection criteria held in a related table hence it would be useful to be able to create a measure on an entity. Cheers Martyn
  2. Hi, I was looking to pull together a dashboard, using several widgets, however when creating a widget with a data chart/measured sample combination, the output just shows Week numbers, rather than actual w/c dates (see attached image). Is there some configuration that needs making in order to change this, or is this set in stone? Please advise. Many thanks, Neil
  3. Related to my earlier post below, it would be useful to be able to join multiple tables in the the Measure 'Data Source' definition, so that criteria held in related tables can be used in the measure source. Cheers Martyn
  4. Hi, Can we have an option when h_category is selected as a group by to limit the levels? I have a measure that shows all incident requests logged and a saved field is h_category so that I can create a chart to show the amount of each type of incident. The issue is we have so many categories due to the amount of teams it makes the report chart next to useless. I would like to be able to filter the categories to only show the first two levels at most but currently am unable to do this. As you can see the amount of categories is a little on the large side. This
  5. Hi, I'm exploring the advanced analytics reporting. I'm trying to create a couple of measures and struggling to get the data I need. Does anyone know what settings I need in each measure in order to get the following data? The first one is, number of calls per week by call category. Number of calls not updated in the last 2, 5 and 10 days Any advice appreciated, thanks!
  6. With the introduction of pagination on the measures screen in Admin tool, the filter is now only working on the records displayed on the current page and not the whole of the list. Cheers Martyn
  7. Is there anyway to currently control the level of precision that 'Data Labels' are displayed too, when turning them on in a Data Chart, so that the data labels do not become excessively long and merge into each other? For example setting it to one or two decimal places. In our case we are using a calculated percentage measure, so will virtually all the time it will be a long decimal, compared to displaying integers such as the number of open or closed requests. Cheers Martyn
  8. It would be really useful when adding new measures to a scorecard widget to be able to reorder them without having to delete them and re-add them. Cheers Martyn
  9. Hi all, Is there a way I can create a measure showing the average number of days between a call type being logged and being resolved? So Oct will only show stats for calls logged in Oct no matter when they were closed. Thanks
  10. Hi all I'm hoping someone will be able to provide guidance on this one. I'm looking to create a Widget displaying the Average Resolution time of our Incidents. Using the demo data I copied the measure that the widget would be using as it's data source and believe it is working. The issue however is that the average time that it has calculated for November is drastically higher than expected. Due to this, I am guessing that the timer counts the seconds between 'h_datelogged' and 'h_fixtime' without taking our working hours or 'on hold' statuses into account? Have I got the wrong impr
  11. We currently do a CSV export of all calls logged for the last 2 years, import it into MS Access, run various queries and export to Excel to produce our graphs I've been able to replicate some of our current graphs in the advanced analytics but I'm stuck with the following ones Open Vs Closed Tickets with Queue Impact I can get the red and the green bars onto a graph but I can't add the line graphs to the same graph. We also need to be able to add trend and target lines Outstanding Tickets by Age I might be able to do this, I think I would need to create a measure for e
  12. Hi, What is the purpose of the fields "Date Ranging Column" & "Date Ranging Column 2" when defining a measure? And how to use them properly? Thanks, Lyonel
  13. Hi, I have been playing a lot with the measures recently and discovered something a little bit constraining for us: Is it possible to extend the length of the where clauses when setting up measures? Right now, this is very constraining and does not allow me to setup KPIs properly
  14. In measures the different quarterly combinations are represented by the three different options, however it would also be useful to be able to adjust the Weekly and Monthly criteria for measures as well. We where able to do this in Support Works by adjusting the collector method, but this is not an option with hosted service. For example our weekly reporting cycle is based on weekly meetings happening on a Thursday, reporting on the previous week period of Thursday to Wednesday. Is there any way currently to adjust the weekly and monthly criteria? Cheers Martyn
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