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Performance Analytics

Discussions around Hornbill's Performance Analytics

143 topics in this forum

  1. Join on List of Counters widget

    By Alisha,
    • 2 replies
    • 1.1k views

  2. Reporting on Measures - Data seems to hold multiple duplicate rows

    By Martyn Houghton,   
    • 13 replies
    • 2.3k views

  3. Remove Threshold Colouring

    By Martyn Houghton,   
    • 2 replies
    • 1.1k views

  4. Percentage Measures - differentiate between actual zero and zero records

    By Martyn Houghton,   
    • 9 replies
    • 2.5k views

  5. Measures using Custom Fields as criteria

    By Martyn Houghton,   
    • 1 reply
    • 1.1k views

  6. Custom fields missing in Advanced field feature under Request list

    By yelyah.nodrog,   
    • 2 replies
    • 1.3k views

  7. Scheduled Email Reports

    By Stephen.whittle,
    • 0 replies
    • 1.1k views

  8. Archiving Reports

    By mojahidm,
    • 2 replies
    • 1.2k views

  9. Weekly Measures - Start Day

    By Jack_Podmore,
    • 0 replies
    • 973 views

  10. Measures - Support Joins in Data Soure

    By Martyn Houghton,   
    • 1 reply
    • 1.1k views

  11. Reports for Calls Resolved at First Contact

    By Haroon,
    • 1 reply
    • 1.4k views

  12. Change the owner of a dashboard, widget or report

    By HGrigsby,   
    • 4 replies
    • 1.5k views

  13. Trying to count the number of request types for each service

    By mojahidm,
    • 2 replies
    • 1.4k views

  14. Number of levels - category reporting

    By Dan Munns,   
    • 3 replies
    • 1.3k views

  15. Request Type per Analyst Widget

    By Lauren,   
    • 2 replies
    • 1.2k views

  16. SQL Error

    By Dan Munns,
    • 6 replies
    • 2.1k views

  17. Report for Service by request type by ticket status

    By mojahidm,
    • 4 replies
    • 1.4k views

  18. where clause help?

    By lee mcdermott,
    • 1 reply
    • 1.2k views

  19. Reports Suddenly Not Running

    By mojahidm,
    • 0 replies
    • 957 views

  20. Logged & Resolved by Analyst - Bar Chart

    By dwalby,
    • 1 reply
    • 1.1k views

  21. Identifying owner of ticket when Response SLA marked

    By Martyn Houghton,   
    • 5 replies
    • 1.8k views

  22. Permissions to view dashboards

    By lee mcdermott,
    • 1 reply
    • 1.2k views

  23. Measures Thresholds not saving

    By mojahidm,
    • 2 replies
    • 1.1k views

  24. Output live data on to screens

    By Chee,
    • 1 reply
    • 1.1k views

  25. Advanced Analytics, 1st Line Support Status

    By Josh Bridgens,   
    • 9 replies
    • 1.8k views
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