Stephen Weiler

I've developed a Direct SQL query that gives me what I need, but I can't find a way to use this / replicate this in Reports / in some method others can run. Can we use SQL functions in Reports? My Direct SQL is below. The measures I'm looking for are in bold font. Can I get these same results using Reports? select h_pk_reference TicketNumber, h_summary Summary, h_fk_priorityname priority, h_ownername owner, IF(h_ownername = h_lastmodifiedusername, 'Yes','No') LastUpdatedByOwner, h_datelogged LogDate, h_datelastmodified lastmodified, TIMESTAMPDIFF(HOUR,h_datelastmodified,CURRENT_TIMESTAMP()) AS HoursSinceUpdate, ROUND(TIMESTAMPDIFF(HOUR,h_datelastmodified, CURRENT_TIMESTAMP())/24,0) AS DaysSinceUpdate, h_lastmodifiedusername lastmodifiedby, h_status status from h_itsm_requests where h_status not in('status.closed','status.resolved','status.cancelled') limit 1000

Thank you! The TIMESTAMPDIFF() function is what I needed. I'm used to native SQL and was trying DATEDIFF() with no luck. I appreciate the help!

I'm subtracting one date from another, hopefully to determine the elapsed time between the two dates. The query completes, but I cannot determine the unit of measure for the result. I'm hoping to know the number of hours (rounded up) between these dates. select h_datelogged, h_dateresolved, h_dateresolved-h_datelogged Difference from h_itsm_requests limit 2 Does anyone know the default unit of measure? Thanks!