Andrea Packham

Hi Is there any way I can run a report by analyst on the number of tickets updated per day. I need to try to ensure that all team members are working efficiently. Can just use raised or closed calls as sometimes there are calls updated without any closure. I need to be able to measure but not sure how. I am a real novice when it comes to reports so need step by step help Thanks

I am not very experienced in writing reports, but have copied another report and amended to get a list of open calls by analysts who work across different teams,. The report has run but is listing the same call reference a number of times and I am not sure why. The tables used are The columns are The filter is Everything works as I want apart from duplicate records - I have attached a screen shot of the part of the reports - Does anyone have any ideas why?

Thanks all - will try to take a look at this - I am a bit of a novice, so it may take time

I have a particular type of call I want to log on a regular basis with the same profile and same text every time, but need it to be standard - similar to a snippet - I dont need any process or any tasks behind it

Hi How Do I create a quick log cal template and then make it available for analysts to use?

It is only happening to one user and it is as if the actual process of logging a call can not complete -

Has anyone ever encountered issues logging requests in Service Manger. I have an analyst that start logging a call and it wont allow the analyst to go through all the steps - it just hangs before allowing the call to be assigned, Any ideas as its only happening to one person