Performance Analytics

143 topics in this forum

1. Creating an Average Time to resolve measure

   By JonathanD, April 18, 2017
   • 3 replies
   • 1.9k views
   • 
   • JonathanD
   • May 3, 2017

2. Reporting on Star Rating

   By Darren Rose, April 20, 2017   

   • analytics
   • reporting
   • (and 1 more)

     Tagged with:

     • analytics
     • reporting
     • rating
   • 1 reply
   • 4.7k views
   • 
   • Victor
   • April 20, 2017

3. Reporting on how many teams have handled a call

   By yelyah.nodrog, March 28, 2017   

   • teams
   • calls
   • (and 1 more)

     Tagged with:

     • teams
     • calls
     • how many
   • 3 replies
   • 1.6k views
   • 
   • Guest
   • March 30, 2017

4. **!!Resolve Timer not correct!!**

   By yelyah.nodrog, March 22, 2017   

   • resolve
   • timer
   • (and 1 more)

     Tagged with:

     • resolve
     • timer
     • incorrect?
   • 4 replies
   • 1.6k views
   • 
   • yelyah.nodrog
   • March 22, 2017

5. Resolve Times

   By yelyah.nodrog, March 14, 2017   

   • resolve
   • time
   • (and 2 more)

     Tagged with:

     • resolve
     • time
     • seconds
     • report
   • 6 replies
   • 2.6k views
   • 
   • Guest
   • March 20, 2017

6. Max of 1000 in reporting?

   By yelyah.nodrog, March 13, 2017   

   • max
   • 1000
   • (and 1 more)

     Tagged with:

     • max
     • 1000
     • restriction
   • 2 replies
   • 2.3k views
   • 
   • yelyah.nodrog
   • March 16, 2017

7. Dynamic Reporting

   By Keith, February 23, 2017
   • 2 replies
   • 1.5k views
   • 
   • Keith
   • March 14, 2017

8. Reporting on Catalog items

   By yelyah.nodrog, March 8, 2017   

   • catalog
   • report
   • 5 replies
   • 1.9k views
   • 
   • yelyah.nodrog
   • March 13, 2017

9. error Report Description Error

   By yelyah.nodrog, March 8, 2017   

   • description
   • report
   • (and 1 more)

     Tagged with:

     • description
     • report
     • field
   • 3 replies
   • 1.6k views
   • 
   • yelyah.nodrog
   • March 10, 2017

10. Issue with analytics

    By Dan Munns, February 23, 2017   

    • analytics
    • widgets
    • (and 1 more)

      Tagged with:

      • analytics
      • widgets
      • dashboard
    • 16 replies
    • 2.8k views
    • 
    • Dan Munns
    • February 24, 2017

11. Creating Measures - First time fix

    By yelyah.nodrog, February 15, 2017   

    • measure
    • custom fields
    • 15 replies
    • 3k views
    • 
    • Steven Boardman
    • February 23, 2017

12. Demo stats

    By Dan Munns, February 21, 2017   

    • demo
    • dashboard
    • (and 1 more)

      Tagged with:

      • demo
      • dashboard
      • widget
    • 4 replies
    • 1.5k views
    • 
    • Steven Boardman
    • February 22, 2017

13. Catalog Item Measure

    By yelyah.nodrog, February 21, 2017   

    • measure
    • catalog
    • (and 1 more)

      Tagged with:

      • measure
      • catalog
      • report
    • 2 replies
    • 1.6k views
    • 
    • Victor
    • February 22, 2017

14. Outside SLAS?

    By yelyah.nodrog, February 20, 2017   

    • sla
    • widget
    • (and 1 more)

      Tagged with:

      • sla
      • widget
      • outside
    • 5 replies
    • 1.7k views
    • 
    • Guest
    • February 20, 2017

15. Historic Backlog

    By Kelvin, February 8, 2017
    • 1 reply
    • 1k views
    • 
    • Victor
    • February 8, 2017

16. Advanced Analytics

    By Awalker, February 7, 2017   

    • performance analytics
    • dashboards
    • 3 replies
    • 1.5k views
    • 
    • Awalker
    • February 8, 2017

17. First Time Fix reporting

    By Helen Slater, September 27, 2016   

    • closed
    • logged
    • 1 reply
    • 2.5k views
    • 
    • Guest
    • September 28, 2016

18. defect Widget title has a small text size on dashboard

    By gwynne, May 6, 2016   

    • dashboard
    • 4 replies
    • 1.6k views
    • 
    • NeilWJ
    • May 9, 2016