Service Domain Reporting

[AndyGilly]

I would like to propose an enhancement

It would be good to be able to group measures, widgets, dashboards and reports by the domain they belong to.

We will have differing custodians of the reporting for each domain and grouping by measure prefix name is a bit messy

thanks

Andy

[Llyr]

I second this request.

 

Diolch

Llyr

[Steve Giller]

I've tagged this as an Enhancement Request

 

[Llyr]

Thanks

[Steve Peak]

Did this enhancement make it any further than this please? We have several teams using Hornbill including Accounts and IT and I need a dashboard for each that will easily give me raised/closed stats. I've set all relevant services with the correct domain name but there is no way (that I can see) of actually using it for anything useful in this respect!?

[JanS2000]

Hi, this is something I'm interested in as well. We're just bringing another service area into Hornbill but we'll need to run reports and capture customer feedback per service domain.

 

[Steve Giller]

Measures, by design, are single-table entities.

If you wish to use the Service Domain in a Measure I would suggest using the Get Request Information->Service Details node to store the Service Domain in a Custom Field in the h_itsm_requests table and this will allow you to group Measures by Service Domain.

For Reports you can create the necessary Joins to gather the Service Domain and group on that.