Performance Analytics

148 topics in this forum

1. Identifying owner of ticket when Response SLA marked

   By Martyn Houghton, March 9, 2018   

   • response
   • sla
   • (and 1 more)

     Tagged with:

     • response
     • sla
     • owner
   • 5 replies
   • 1.8k views
   • 
   • HGrigsby
   • February 15, 2019

2. Permissions to view dashboards

   By lee mcdermott, February 11, 2019
   • 1 reply
   • 1.3k views
   • 
   • lee mcdermott
   • February 12, 2019

3. Measures Thresholds not saving

   By mojahidm, November 30, 2018
   • 2 replies
   • 1.1k views
   • 
   • mojahidm
   • January 30, 2019

4. Output live data on to screens

   By Chee, December 7, 2018
   • 1 reply
   • 1.2k views
   • 
   • Victor
   • January 29, 2019

5. Advanced Analytics, 1st Line Support Status

   By Josh Bridgens, June 6, 2018   

   • reporting
   • analysts
   • 9 replies
   • 1.9k views
   • 
   • Victor
   • December 6, 2018

6. Monthly Measures Result discrepancies 1 2

   By dwalby, May 2, 2018
   • 43 replies
   • 6k views
   • 
   • Victor
   • November 28, 2018

7. Measures - Filter by support for Data Charts, Scorecards etc

   By Martyn Houghton, November 27, 2018
   • 0 replies
   • 981 views
   • 
   • Martyn Houghton
   • November 27, 2018

8. Issue with Widgets and Group Values Order

   By yelyah.nodrog, November 23, 2018
   • 0 replies
   • 1k views
   • 
   • yelyah.nodrog
   • November 23, 2018

9. Round Scorecard Data

   By davidrb84, November 13, 2018
   • 2 replies
   • 1.1k views
   • 
   • James Ainsworth
   • November 13, 2018

10. Measures - Count of Outstanding Incidents

    By mojahidm, October 17, 2018
    • 1 reply
    • 1.3k views
    • 
    • Victor
    • November 1, 2018

11. Question about WHERE clause in a measure

    By chriscorcoran, October 9, 2018
    • 2 replies
    • 1.3k views
    • 
    • chriscorcoran
    • October 10, 2018

12. Missing Widgets - Advanced Analytics

    By Shamaila.Yousaf, October 9, 2018
    • 1 reply
    • 1.1k views
    • 
    • Victor
    • October 9, 2018

13. h_fixtime isn't what I expect it to be

    By mojahidm, September 26, 2018
    • 3 replies
    • 1.3k views
    • 
    • mojahidm
    • September 27, 2018

14. Problem with custom SQL query

    By James Bartle, August 8, 2018
    • 10 replies
    • 2.5k views
    • 
    • James Bartle
    • August 13, 2018

15. Help with report - activities as columns and last timeline update

    By chrisnutt, August 1, 2018
    • 7 replies
    • 1.6k views
    • 
    • chrisnutt
    • August 8, 2018

16. Summary Report for Incident, Problem & Change

    By dwalby, August 3, 2018
    • 1 reply
    • 1.3k views
    • 
    • Victor
    • August 7, 2018

17. Average duration of an incident

    By JBasey, July 27, 2018   

    • incident
    • report
    • (and 2 more)

      Tagged with:

      • incident
      • report
      • sla
      • fix time
    • 1 reply
    • 1.5k views
    • 
    • TrevorKillick
    • July 27, 2018

18. Reporting Requests based on Tasks/Activities

    By Keith, July 17, 2018
    • 7 replies
    • 1.9k views
    • 
    • David Hall
    • July 20, 2018

19. Measures Counter - (Build 2927)

    By Daniel Nespoli, July 2, 2018
    • 5 replies
    • 1.6k views
    • 
    • Victor
    • July 2, 2018

20. Report Resolved Count by Priority and Within Fix

    By mojahidm, June 6, 2018
    • 12 replies
    • 2.2k views
    • 
    • Victor
    • June 22, 2018

21. Widget not providing data

    By Joyce, May 31, 2018
    • 6 replies
    • 1.7k views
    • 
    • Victor
    • June 12, 2018

22. Issue with Saving Reports

    By mojahidm, May 23, 2018
    • 7 replies
    • 1.8k views
    • 
    • Guest
    • June 7, 2018

23. Measures Filter - Admin Build 819

    By Martyn Houghton, April 26, 2018   

    • measures
    • filter
    • 2 replies
    • 1.3k views
    • 
    • Martyn Houghton
    • May 1, 2018

24. Reporting on time closed

    By strose, April 24, 2018   

    • hornbill reporting
    • 2 replies
    • 1.6k views
    • 
    • strose
    • April 24, 2018

25. Unable to select other pages in measures list view

    By Prathmesh Patel, April 17, 2018
    • 5 replies
    • 1.5k views
    • 
    • Prathmesh Patel
    • April 18, 2018