Estie Posted February 15 Share Posted February 15 Hi, I have noticed that several of our measures and widgets have stopped working and are showing 'no data available'. In particular a dashboard related to live chats answered daily, which was previously showing answered and unanswered chats but now only shows unanswered. Others relate to breached requests and Service level performance - which also show 'No Data available'. Colleagues advise me that they were OK on Monday. I have also noticed that I cannot access some dashboards as Admin - I thought Admin would be able to access all dashboards? Is there an issue with measures and widgets or dashboards? Thanks Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted February 15 Share Posted February 15 We also have issues with widgets, however ours are showing data, but only a single series when multiple series are configured. We have a support incident raised for this as well. Link to comment Share on other sites More sharing options...
Estie Posted February 15 Author Share Posted February 15 Thanks @Gareth Cantrell I think I may well raise a support incident too. Link to comment Share on other sites More sharing options...
Estie Posted February 15 Author Share Posted February 15 1 hour ago, Gareth Cantrell said: We also have issues with widgets, however ours are showing data, but only a single series when multiple series are configured. We have a support incident raised for this as well. I realise that this is also the cause some of our widgets not working. Link to comment Share on other sites More sharing options...
samwoo Posted February 16 Share Posted February 16 We have the same issue as well where some widgets are showing data, and others are not. When you logged a support ticket, did you refer back to this Thread by any chance? This way other people can comment that they have an issue and it will tie into the main Support Ticket. Link to comment Share on other sites More sharing options...
Andrei Spiridon Posted February 19 Share Posted February 19 Is there any update on this issue? We opened an Incident on Wednesday last week and nothing has changed so far. Link to comment Share on other sites More sharing options...
Estie Posted February 19 Author Share Posted February 19 On 16/02/2024 at 10:47, samwoo said: We have the same issue as well where some widgets are showing data, and others are not. When you logged a support ticket, did you refer back to this Thread by any chance? This way other people can comment that they have an issue and it will tie into the main Support Ticket. @samwoo I raised a support incident on Thursday and have just asked for an update and referred to this post. 1 Link to comment Share on other sites More sharing options...
Mike20 Posted February 19 Share Posted February 19 We have had the same issue, hoping for a resolution in the very near future. Link to comment Share on other sites More sharing options...
Nanette Posted February 19 Share Posted February 19 We are aware of this issue and our developers are investigating this with the highest of priorities, as soon as there are further updates, we will let you know. Please bear with us. Link to comment Share on other sites More sharing options...
Mike20 Posted February 20 Share Posted February 20 21 hours ago, Nanette said: We are aware of this issue and our developers are investigating this with the highest of priorities, as soon as there are further updates, we will let you know. Please bear with us. Is there an update on this please? Link to comment Share on other sites More sharing options...
Nanette Posted February 20 Share Posted February 20 @Mike20 @Estie @Andrei Spiridon @samwoo @Gareth Cantrell We have identified a defect in this area and are deploying a fix overnight to address this issue. Apologies for any inconvenience this may have caused. 1 2 Link to comment Share on other sites More sharing options...
Nanette Posted February 21 Share Posted February 21 @Mike20 @Estie @Andrei Spiridon @samwoo @Gareth Cantrell We can confirm that the fix for this issue has successfully be deployed, the issue should no longer be apparent. 2 Link to comment Share on other sites More sharing options...
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