Jim Posted November 23, 2023 Share Posted November 23, 2023 I am a little lost on the metrics for something that ought to be quite simple. I require a measure that will count the total Change requests each month and capture the change type and then I can present these in a dashboard and group by change type. The dilemma is I can't output this field if I choose itsm_requests, and if I choose itsm_changerequests I can't see the date logged field to add to the date ranging column? Why does this feel more difficult than it needs to be? Link to comment Share on other sites More sharing options...
Steve Giller Posted November 29, 2023 Share Posted November 29, 2023 Measures only access single tables. The option here is to use the Workflow to take the Change Type and store it in a Custom Field on the Request, which will be accessible to the Measure. Link to comment Share on other sites More sharing options...
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