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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,517 topics in this forum

  1. Enhancement Request: Can we make .msg/attachments searchable?

    By Art at BU,
    • 3 replies
    • 85 views

  2. Scheduled change requests showing conflicting date formats in Timeline

    By TomW,
    • 4 replies
    • 95 views

  3. When raising a ticket we get "unsaved Data will be lost. Are you sure to want to leave this page without logging a request"

    By Ketan.lakhani,
    • 6 replies
    • 108 views

  4. Customer portal 'design mode'

    By JJack,   
    • 0 replies
    • 102 views

  5. SupportWorks import tool does not upload attachments

    By billster,
    • 0 replies
    • 62 views

  6. Public facing Catalog item

    By Jim,
    • 1 reply
    • 53 views

  7. Advanced Search - how to limit by Domain?

    By Sam P,
    • 2 replies
    • 71 views

  8. Tasks in other teams

    By Jeremy,
    • 20 replies
    • 841 views

  9. Intelligent capture Asset node missing certain classes from drop down.

    By lee mcdermott,
    • 5 replies
    • 107 views

  10. Enhancement: Wait for Email (in)

    By Andrew Parsons,   
    • 10 replies
    • 189 views

  11. Multiple Authorisation workflow

    By EWA,
    • 5 replies
    • 72 views

  12. Encouraging Customer Feedback 1 2

    By SJEaton,
    • 42 replies
    • 4.8k views

  13. Change to SLA response and resolution targets

    By Estie,
    • 11 replies
    • 251 views

  14. Customer Feedback - In Resolution Email

    By Salma Sarwar,   
    • 3 replies
    • 304 views

  15. Hornbil API Powershell module

    By Jim,
    • 0 replies
    • 69 views

  16. How to handle meeting requests sent to Hornbill

    By JAquino,
    • 1 reply
    • 61 views

  17. Service Catalogue - Changing Service Request to Incident

    By Damien Lynn,
    • 6 replies
    • 131 views

  18. Mark response timer based the first of multiple actions?

    By LawesD,
    • 0 replies
    • 49 views

  19. Email Issue

    By Paul Welby,
    • 2 replies
    • 64 views

  20. Define the same person as multiple connections

    By samwoo,
    • 14 replies
    • 602 views

  21. Update / Comment Mentions

    By will.good,   
    • 1 reply
    • 74 views

  22. Changing A Team Name

    By EWA,
    • 0 replies
    • 71 views

  23. Unable to add Time Spent

    By Ann-MarieHolloway,
    • 7 replies
    • 214 views

  24. 301 redirect when accessing API from PVA/Co-pilot

    By davidrb84,
    • 2 replies
    • 90 views

  25. Viewing attachments - settings for COnnections

    By TWoodford,
    • 0 replies
    • 68 views
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