301 redirect when accessing API from PVA/Co-pilot

[davidrb84]

Hi all,

 

We're trying to use Hornbill's chatbot API as documented here but I'm running into problems; regardless of request I send I seem to get a 301 redirect back to the documentation pages.

 

I have tried a few requests from the documentation examples such as

curl --location 'https://api.hornbill.com/testuopservicedesk/xmlmc/apps/com.hornbill.servicemanager
--header 'Authorization: ESP-APIKEY ***api-key***' \
--header 'Content-Type: application/json' \
--data-raw '{"@service":"apps/com.hornbill.servicemanager","@method":"chatbotLogRequest","params":{"userId":"Copilot","requestType":"Incident","summary":"Test","description":"testtest"}}'

 

but all respond with a 301.

 

Following the documentation for Hornbill PVAs, I also find that in the included Power Automate Flow the HTTP request step fails (as attached), where I believe this has previously run successfully.

[Keith Stevenson]

@davidrb84
The URL should be your instance endpoint which is mdh-p01-api.hornbill.com for your instance

Kind Regards

[davidrb84]

Thanks Keith!