Unable to add Time Spent

[Ann-MarieHolloway]

Good Afternoon all,

We are no longer able to update the time spent on Incidents and Service Requests in the New UI Preview mode or normal mode.

The icon has changed to yellow and there are no categories to choose from

I have had a look, but don't see any information on updates that could cause this and we haven't made any amendments in our instance.  Is anyone else affected?

[James Ainsworth]

Hi Ann,

Thanks for your post.

The yellow icon indicates that there isn't a default category set, so one must go in and select and set the default.

As there are no categories displayed in the list to select from, I'm wondering if there has been a change in groups or roles.  When you define a category in Timesheet Manager you set who can use that category, either by individual, group, or role. 

 

If you have set access to either a group or a role, and the users are no long part of that group or role, they may not be able to see the category in the drop-down.

[Ann-MarieHolloway]

Hi @James Ainsworth

Apologies for the delay in getting back to you.  I don't appear to have the same options to add group access

And the default categories are set, but are not selectable in tickets

I feel I may be missing something obvious as the categories were available before raising this topic

[James Ainsworth]

Could you check to see if your user account has the Timesheet Category Manager role?

[Ann-MarieHolloway]

Hi @James Ainsworth

Thank you for getting back to me.  I can confirm I have Timesheet Category Manager 

[James Ainsworth]

When viewing the list of these categories, if you click on one of these such as the ITOC Training, does it not show a list where you can add users and a list of sub-categories?

 

It should look a little like this...

 

[Ann-MarieHolloway]

Yes!
Thank you, it does.  When I hovered my mouse over the category I saw the 'Update' and 'Delete' icons, but didn't actually click on it to add users, my goodness.

Happy Friday! Thank you @James Ainsworth

[James Ainsworth]

That's great!  Let us know how the rest of the rest of the set up goes with setting the default categories and if the users can now see these categories.