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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,514 topics in this forum

  1. Report field label and value

    By Ashley,
    • 0 replies
    • 43 views

  2. Archive Post Type in Timeline

    By will.good,   
    • 1 reply
    • 67 views

  3. Import Config - Enter API Key

    By Jim,
    • 0 replies
    • 25 views

  4. Hornbill AI data policies

    By LawesD,   
    • 1 reply
    • 60 views

  5. Request from Email with plain text attachment puts attachment content in description

    By Gareth Cantrell,
    • 2 replies
    • 49 views

  6. Embedded media not able to be played in FAQ

    By Berto2002,
    • 2 replies
    • 49 views

  7. Email Approval Failed

    By Lee C,
    • 1 reply
    • 44 views

  8. Clone / Copy a request

    By Adrian Simpkins,   
    • 11 replies
    • 182 views

  9. Is it possible to display Human Task checklist items that have been ticked in the timeline entry for the task? and Visibility of a task.

    By Estie,   
    • 5 replies
    • 76 views

  10. Enhancement - Configure customer timeline update to go from the catalog item/service default mailbox (for orgs with multiple shared mailboxes)

    By JanS2000,   
    • 5 replies
    • 122 views

  11. Take Ownership button

    By Will Darley,
    • 10 replies
    • 243 views

  12. Prevent assigning tickets when an analyst is away

    By EWA,
    • 3 replies
    • 59 views

  13. Broken link to Profile picture icon when logging new Request

    By Berto2002,
    • 1 reply
    • 40 views

  14. Email Template Variables

    By Lee C,
    • 9 replies
    • 158 views

  15. Minor but annoying bug in new UI

    By HHH,   
    • 10 replies
    • 303 views

  16. Unable to delete capture forms

    By Lee C,
    • 4 replies
    • 85 views

  17. Authorization Custom Fields

    By Lee C,
    • 2 replies
    • 51 views

  18. New font anyone?

    By Berto2002,
    • 11 replies
    • 264 views

  19. How to change the Asset Type for a given asset(s)

    By SteveJM,
    • 7 replies
    • 189 views

  20. When editing an asset in Asset Manager manually could a warning notification appear for unsaved edits?

    By Adam Toms,   
    • 3 replies
    • 92 views

  21. Reports - Different Data Preview and Report Rows

    By Val C,
    • 8 replies
    • 130 views

  22. Searching for FAQ's within a ticket or when creating a new ticket

    By Emily Patrick,
    • 7 replies
    • 224 views

  23. Change Scheduled Dates not being picked up in email template

    By LouiseT,
    • 0 replies
    • 58 views

  24. Autotask Failing?

    By Lee C,
    • 1 reply
    • 78 views

  25. Workflow fail

    By Lee C,
    • 5 replies
    • 237 views
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