Service Manager

8,552 topics in this forum

1. Request List view for open breached calls

   By CraigP, March 9, 2023
   • 2 replies
   • 240 views
   • 
   • Mosh
   • February 8

2. My Work Bench view

   By JanS2000, February 8
   • 1 reply
   • 63 views
   • 
   • Keith Stevenson
   • February 8

3. How to retire a workflow or IC

   By EWA, February 7
   • 1 reply
   • 79 views
   • 
   • Steve Giller
   • February 7

4. Displaying images held in Document Manager in a Capture form?

   By CraigP, February 6
   • 3 replies
   • 76 views
   • 
   • Jim
   • February 6

5. Create Reports

   By rejish.varghese, February 1
   • 10 replies
   • 161 views
   • 
   • rejish.varghese
   • February 5

6. sql to update records

   By billster, February 2   

   • sql
   • users
   • (and 1 more)

     Tagged with:

     • sql
     • users
     • service manger
   • 21 replies
   • 201 views
   • 
   • Jim
   • February 5

7. Response Time Triggers

   By davidrb84, February 2
   • 2 replies
   • 86 views
   • 
   • davidrb84
   • February 5

8. Service Manager - Multiple queues for a user

   By Ann, February 2
   • 2 replies
   • 95 views
   • 
   • James Ainsworth
   • February 2

9. Simple List - how to identified their usage

   By EWA, February 2
   • 1 reply
   • 78 views
   • 
   • James Ainsworth
   • February 2

10. Report maximum outputted rows

    By billster, February 2   

    • reporting
    • reports
    • (and 1 more)

      Tagged with:

      • reporting
      • reports
      • service manger
    • 2 replies
    • 71 views
    • 
    • billster
    • February 2

11. Unable to load a service

    By EWA, February 2
    • 0 replies
    • 54 views
    • 
    • EWA
    • February 2

12. Service manager activities - Users suddenly blocked out of being able to reallocate tasks to different teams via the edit function

    By Jack Stanton, February 2
    • 0 replies
    • 60 views
    • 
    • Jack Stanton
    • February 2

13. Take Ownership Button

    By will.good, December 12, 2023   

    • enhancement
    • 6 replies
    • 233 views
    • 
    • will.good
    • February 1

14. More options for Activity Templates

    By Alisha, June 16, 2022   

    • enhancement
    • 2 replies
    • 390 views
    • 
    • AlexOnTheHill
    • February 1

15. Request Insights not showing

    By Alisha, January 29
    • 5 replies
    • 131 views
    • 
    • James Ainsworth
    • January 31

16. Duplicate entries in report - how to remove

    By Emily Patrick, January 30
    • 2 replies
    • 76 views
    • 
    • Emily Patrick
    • January 30

17. api API call to return unassigned tickets within a team

    By NPAT, January 26
    • 2 replies
    • 109 views
    • 
    • Gareth Cantrell
    • January 30

18. If empty - how to map many answers to one field?

    By EWA, January 29
    • 1 reply
    • 78 views
    • 
    • Steve Giller
    • January 29

19. system auto responder timeline posts not visible to connection in the employee portal

    By Adam Toms, January 29   

    • service manager
    • timeline update
    • (and 1 more)

      Tagged with:

      • service manager
      • timeline update
      • autoresponder
    • 4 replies
    • 98 views
    • 
    • Adam Toms
    • January 29

20. Inbound Routing Rules Query

    By Jacopo Carraro, January 26
    • 1 reply
    • 70 views
    • 
    • Steve Giller
    • January 26

21. Asset import stops working with error-Error processing authentication details: Decryption of authentication data failed: Key not valid for use in specified state.

    By Archana, January 19
    • 8 replies
    • 229 views
    • 
    • Archana
    • January 26

22. Bringing Suspended Workflows back to Active Manually

    By Mike Hillman, January 26
    • 5 replies
    • 101 views
    • 
    • Steve Giller
    • January 26

23. Creating a new chart on default Dashboard - filter selection incorrect

    By Ashley, January 10
    • 1 reply
    • 77 views
    • 
    • ArmandoDM
    • January 26

24. Bug in new UI, AI assist icon visible

    By HHH, January 18   

    • bug
    • 6 replies
    • 127 views
    • 
    • Steve Giller
    • January 25

25. Error with Request List advanced search filtering

    By Gareth Cantrell, July 27, 2023   

    • bug
    • 2 replies
    • 241 views
    • 
    • ArmandoDM
    • January 25