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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
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8,552 topics in this forum

  1. Dashboard Sharing - Fault with Permissions

    By Jim,
    • 6 replies
    • 191 views

  2. Copy request details form to another service

    By chrisnutt,
    • 12 replies
    • 1.7k views

  3. Issue/enhancement: Users adding Archived Assets to Changes and Requests and I can't stop them

    By Berto2002,
    • 4 replies
    • 429 views

  4. translation does not work correctly

    By Cristian,
    • 2 replies
    • 90 views

  5. Authorisation Email

    By will.good,
    • 3 replies
    • 94 views

  6. [Ticket Resolution] Resolve this request and update linked requests...

    By samwoo,   
    • 0 replies
    • 72 views

  7. Authorisation Emails and Wiki Markup

    By rodb,
    • 4 replies
    • 990 views

  8. Display name of user who completed an activity in the completed activities list

    By Gareth Cantrell,
    • 0 replies
    • 70 views

  9. First Time Fix - Timeline Auditing stamp

    By chriscorcoran,
    • 3 replies
    • 65 views

  10. Data query dynamic drop down in details section

    By Met,
    • 2 replies
    • 436 views

  11. Enhancement: Replicate ICF ability to select Users of an Org Group into Workflows

    By Berto2002,
    • 5 replies
    • 221 views

  12. View attachments in browser 1 2

    By Jeremy,   
    • 35 replies
    • 3.8k views

  13. Display an alert/warning when navigating away from partially completed capture form

    By Gareth Cantrell,
    • 3 replies
    • 79 views

  14. Customer/External Portal Interaction Metrics

    By AlexOnTheHill,   
    • 1 reply
    • 76 views

  15. workflow on imported jobs? 1 2

    By billster,
    • 44 replies
    • 493 views

  16. How to display a very, very long multiselect list in a user Friendly view

    By EWA,
    • 2 replies
    • 75 views

  17. Enhancement: Change Calendar View for Customers/Contacts

    By Berto2002,
    • 8 replies
    • 376 views

  18. Empty lines after a portal bulletin

    By JJack,   
    • 0 replies
    • 65 views

  19. "Me too" for incidents

    By Smurfy,
    • 17 replies
    • 773 views

  20. Handling supplier broadcast alerts (Opening and updating a single Request when inbound emails don't quote the Reference number)

    By Berto2002,
    • 4 replies
    • 294 views

  21. Ability to show/hide bulletin in the Service itself

    By Sam P,   
    • 1 reply
    • 65 views

  22. Reporting how to SQL - LIMIT BY 1 ?

    By billster,
    • 2 replies
    • 74 views

  23. Logging requests from email

    By Jim,
    • 0 replies
    • 50 views

  24. Auto Assign to most available Analyst takes precedence how to control?

    By Sahana. Shenoy,   
    • 1 reply
    • 63 views

  25. Unexpected View on Requests List

    By Mosh,
    • 2 replies
    • 60 views
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