AndyGilly Posted March 20, 2021 Share Posted March 20, 2021 +1 from WW on this one as well Link to comment Share on other sites More sharing options...
Steven Boardman Posted March 22, 2021 Share Posted March 22, 2021 @Adrian Simpkins @AndyGilly I've added you as interested parties to this story. 1 Link to comment Share on other sites More sharing options...
HHH Posted March 22, 2021 Share Posted March 22, 2021 @Steven Boardman Please add us as interested as well. It has been raised internally. It's even harder for us who have external customers to get feedback since they cannot use SSO and go straight to the ticket. Link to comment Share on other sites More sharing options...
Steven Boardman Posted March 22, 2021 Share Posted March 22, 2021 @HHH no problem i've added you to this Link to comment Share on other sites More sharing options...
Alisha Posted November 22, 2021 Share Posted November 22, 2021 @Steven Boardman +1 for us as well please. We'd like to be able to include a star rating in the resolution email, as well as a box for customers to provide extra comments. Has there been any development on this please? Link to comment Share on other sites More sharing options...
MichelleReaney Posted November 22, 2021 Share Posted November 22, 2021 +1 from us too. Link to comment Share on other sites More sharing options...
Smurfy Posted November 26, 2021 Share Posted November 26, 2021 +1 here too Link to comment Share on other sites More sharing options...
Ben Maddams Posted January 25, 2023 Share Posted January 25, 2023 Was there ever any progress on allowing users to provide this feedback via their resolution email rather than through Service Manager? Would be extremely useful, at the moment it is the thing that is stopping us implementing it. -B 1 Link to comment Share on other sites More sharing options...
Emily Patrick Posted January 25, 2023 Share Posted January 25, 2023 I'd be interested if there's been any further development on having a star rating that can be injected into the resolution e-mail template. I've got plans to try and improve the look of our resolution template to try and encourage more feedback too. Link to comment Share on other sites More sharing options...
Paul Chambers Posted January 26, 2023 Share Posted January 26, 2023 +1 Link to comment Share on other sites More sharing options...
HGrigsby Posted January 26, 2023 Share Posted January 26, 2023 +1 from us as well please Helen Link to comment Share on other sites More sharing options...
HHH Posted January 26, 2023 Share Posted January 26, 2023 We ran a competition. Give feedback to take part in a lottery and win a prize. It helped, at least for a while. Link to comment Share on other sites More sharing options...
JanS2000 Posted January 27, 2023 Share Posted January 27, 2023 Please could we be added to the list of interested parties please? We do get feedback but not reflective of the number of calls we deal with and I think being able to select the star rating, and leave additional feedback if required from within the email itself would be more appealing to people who don't want to go to the portal to leave feedback. Link to comment Share on other sites More sharing options...
MacLean Ferguson Posted January 11 Share Posted January 11 This just came up as a topic for us as well. Would love to have this as a feature. Link to comment Share on other sites More sharing options...
samwoo Posted January 11 Share Posted January 11 +1 as well please Link to comment Share on other sites More sharing options...
katy_palmer Posted February 22 Share Posted February 22 Us too please, does anyone have the url that takes the customer to the pop up for the feedback? I have gotten lost in the endless streams of posts in the forum about feeback. 1 Link to comment Share on other sites More sharing options...
katy_palmer Posted February 22 Share Posted February 22 26 minutes ago, katy_palmer said: @Steve Giller Is there any update on this please? Link to comment Share on other sites More sharing options...
JanS2000 Posted February 22 Share Posted February 22 32 minutes ago, katy_palmer said: Us too please, does anyone have the url that takes the customer to the pop up for the feedback? I have gotten lost in the endless streams of posts in the forum about feeback. Hi @katy_palmer, ours is https://live.hornbill.com/instancename/catalog/com.hornbill.servicemanager/request/incidentnumber. I don't know if this is the same format for all instances though. 1 Link to comment Share on other sites More sharing options...
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