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Encouraging Customer Feedback


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  • 7 months later...
  • 1 year later...

Please could we be added to the list of interested parties please? We do get feedback but not reflective of the number of calls we deal with and I think being able to select the star rating, and leave additional feedback if required from within the email itself would be more appealing to people who don't want to go to the portal to leave feedback.

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  • 11 months later...
  • 1 month later...
32 minutes ago, katy_palmer said:

Us too please, does anyone have the url that takes the customer to the pop up for the feedback? I have gotten lost in the endless streams of posts in the forum about feeback. 



Hi @katy_palmer, ours is https://live.hornbill.com/instancename/catalog/com.hornbill.servicemanager/request/incidentnumber.

I don't know if this is the same format for all instances though.

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