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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,564 topics in this forum

  1. Report maximum outputted rows

    By billster,   
    • 2 replies
    • 73 views

  2. Unable to load a service

    By EWA,
    • 0 replies
    • 58 views

  3. Service manager activities - Users suddenly blocked out of being able to reallocate tasks to different teams via the edit function

    By Jack Stanton,
    • 0 replies
    • 62 views

  4. Take Ownership Button

    By will.good,   
    • 6 replies
    • 239 views

  5. More options for Activity Templates

    By Alisha,   
    • 2 replies
    • 391 views

  6. Request Insights not showing

    By Alisha,
    • 5 replies
    • 138 views

  7. Duplicate entries in report - how to remove

    By Emily Patrick,
    • 2 replies
    • 81 views

  8. API call to return unassigned tickets within a team

    By NPAT,
    • 2 replies
    • 110 views

  9. If empty - how to map many answers to one field?

    By EWA,
    • 1 reply
    • 79 views

  10. system auto responder timeline posts not visible to connection in the employee portal

    By Adam Toms,   
    • 4 replies
    • 104 views

  11. Inbound Routing Rules Query

    By Jacopo Carraro,
    • 1 reply
    • 71 views

  12. Asset import stops working with error-Error processing authentication details: Decryption of authentication data failed: Key not valid for use in specified state.

    By Archana,
    • 8 replies
    • 249 views

  13. Bringing Suspended Workflows back to Active Manually

    By Mike Hillman,
    • 5 replies
    • 112 views

  14. Creating a new chart on default Dashboard - filter selection incorrect

    By Ashley,
    • 1 reply
    • 80 views

  15. Bug in new UI, AI assist icon visible

    By HHH,   
    • 6 replies
    • 133 views

  16. Error with Request List advanced search filtering

    By Gareth Cantrell,   
    • 2 replies
    • 243 views

  17. Re - Assigning Activity no longer available

    By EWA,
    • 5 replies
    • 144 views

  18. Outcomes of changes - what do you do?

    By Berto2002,
    • 1 reply
    • 90 views

  19. Is there a way we can receive an email notification when we are tagged in a ticket in Hornbill? as currently it only shows up in the notifications in the portal and are being missed.

    By Sahana. Shenoy,
    • 8 replies
    • 225 views

  20. Enhancement: Customers have asked for a portal button to close their own tickets (and Service Desk want it too)

    By Berto2002,   
    • 10 replies
    • 399 views

  21. Portal UI issue: some 'required' fields of an ICF have the red bar greyed-out unless clicked

    By Berto2002,
    • 1 reply
    • 56 views

  22. Profiles

    By will.good,
    • 4 replies
    • 150 views

  23. Known Problem - Cannot log the call as system reports no Services available.

    By mike.penny,
    • 1 reply
    • 86 views

  24. Booleans in advanced search

    By HHH,
    • 2 replies
    • 92 views

  25. Asset- Can we hide/delete the Current State while creating new Assets ?

    By Sahana. Shenoy,   
    • 2 replies
    • 95 views
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