Service Manager

8,516 topics in this forum

1. Help explaining random failures in updating a custom field

   By LawesD, March 4
   • 2 replies
   • 107 views
   • 
   • Damien Lynn
   • March 7

2. Widget to Count New Emails

   By aykut.boyraz, March 7
   • 6 replies
   • 69 views
   • 
   • aykut.boyraz
   • March 7

3. Progressive Captures- Pre populating labels/single line text fields

   By Salma Sarwar, August 30, 2022
   • 18 replies
   • 577 views
   • 
   • Steve Giller
   • March 7

4. Task Outcome Button display does not match the Node preview

   By Sam P, March 6
   • 0 replies
   • 38 views
   • 
   • Sam P
   • March 6

5. Duplicate Requests Today

   By CraigP, March 6
   • 0 replies
   • 55 views
   • 
   • CraigP
   • March 6

6. Share Asset Views

   By Jim, March 6
   • 3 replies
   • 60 views
   • 
   • Adam Toms
   • March 6

7. Search Archived Users

   By Alisha, February 29
   • 1 reply
   • 64 views
   • 
   • Sam P
   • March 6

8. api.xmlmc.includeArchiveUsers

   By Jim, February 2
   • 8 replies
   • 189 views
   • 
   • LeeE
   • March 5

9. Request Category Form

   By Alisha, April 17, 2019
   • 9 replies
   • 1.4k views
   • 
   • Alisha
   • March 5

10. time to resolve?

    By billster, February 28
    • 4 replies
    • 92 views
    • 
    • Jim
    • March 5

11. Hide / remove ability to 'Request Access' to a Request

    By Sam P, March 4
    • 0 replies
    • 77 views
    • 
    • Sam P
    • March 4

12. Outage across multiple platforms

    By MacLean Ferguson, December 27, 2023
    • 5 replies
    • 153 views
    • 
    • Victor
    • March 4

13. Service Level not being picked

    By chriscorcoran, March 1
    • 2 replies
    • 56 views
    • 
    • James Ainsworth
    • March 1

14. Inbound Routing Rule - Multiple FromAddress

    By ChrisU, January 10
    • 7 replies
    • 147 views
    • 
    • Steve Giller
    • March 1

15. enhancement Asset Management - Bulk Actions

    By Martyn Houghton, June 28, 2021   

    • asset management
    • bulk actions
    • (and 4 more)

      Tagged with:

      • asset management
      • bulk actions
      • status
      • state
      • operational state
      • used by
    • 21 replies
    • 1.4k views
    • 
    • Steve Giller
    • March 1

16. Changing user from basic to full

    By JJack, November 24, 2023   

    • adding roles
    • removing role
    • 11 replies
    • 278 views
    • 
    • JJack
    • February 29

17. Resolution timer not stopping

    By Archana, July 27, 2023
    • 10 replies
    • 591 views
    • 
    • Helen Chaytor
    • February 29

18. Automatic response on Closed requests

    By Alisha, February 1
    • 10 replies
    • 191 views
    • 
    • davidrb84
    • February 29

19. Auto reply on Service Manager Inbox

    By Andrew Parsons, February 28
    • 1 reply
    • 49 views
    • 
    • Steve Giller
    • February 28

20. Custom Fields not pulling through on workflow

    By mmensah, January 18
    • 3 replies
    • 95 views
    • 
    • Adrian Simpkins
    • February 28

21. Within calender opening hours

    By HHH, February 28
    • 0 replies
    • 53 views
    • 
    • HHH
    • February 28

22. Setup of auto assign tickets to agents as part of a team - New Setup

    By Lee C, February 28
    • 4 replies
    • 71 views
    • 
    • Steve Giller
    • February 28

23. Azure Arc Integration

    By Jim, February 27
    • 1 reply
    • 60 views
    • 
    • Steve Giller
    • February 27

24. Enhancement Request: Can we make .msg/attachments searchable?

    By Art at BU, February 6
    • 3 replies
    • 85 views
    • 
    • Steve Giller
    • February 27

25. Scheduled change requests showing conflicting date formats in Timeline

    By TomW, February 26
    • 4 replies
    • 95 views
    • 
    • TomW
    • February 27