
katy_palmer
Hornbill Users-
Posts
72 -
Joined
-
Last visited
Recent Profile Visitors
The recent visitors block is disabled and is not being shown to other users.
katy_palmer's Achievements
-
is there any update on this enhancement request please?
-
well it looks like this is no longer a thing (as it used to be), please can we request this enhancement #enhancementrequest
- 15 replies
-
- advanced analytics
- widget
- (and 6 more)
-
we used to have this ability in Supportworks - 100000000%+++++++
-
In supportworks you could select prefix question so that the question would or would not show in the call. Is there a way to select if you wanted the questions to be visable in the client (service manager side for support analysts) or not, the reason for asking is some questions may be long and therefore may not be worth showing.
-
katy_palmer started following Checkbox weirdness
-
Looks like this has been created I have just added holiday exclusions and was able to select to all calendars and you are able to set if they recur, great for Christmas Day, Boxing Day and New year - THANK YOU!! I think one step better would be to set a date and then select recur, then set the specifics - first Monday of May (UK early May bank holiday), last Monday of May (UK May bank holiday) - this would be super - or select a group of preloaded bank holidays.
-
@Steve Giller did you see my post above? Any further thoughts?
- 15 replies
-
- advanced analytics
- widget
- (and 6 more)
-
@Steve Giller thanks for this, I have recreated the widget above and I get blanks returned. Is there a default setting i need to toggle on? or should this data just build throughout time?
- 15 replies
-
- advanced analytics
- widget
- (and 6 more)
-
@Steve Giller I have tried to reproduce the widget like for like in our instance as it is in the sandbox, but as advised the table isnt available? - is it worth me logging a ticket for this?
- 15 replies
-
- advanced analytics
- widget
- (and 6 more)
-
Thanks @Steve Giller there is a widget referencing the relevant read in the sandbox - if this no longer a capability? If so, that is a shame can this be requested as an enhancement please?
- 15 replies
-
- advanced analytics
- widget
- (and 6 more)
-
Hi @Steve Giller, I believe you can create a widget in service manager referencing h_sm_portal_search history and search term as used in the sandbox, but I think the columns have been renamed (sandbox is an older version). Would you like to PM me for more details?
- 15 replies
-
- advanced analytics
- widget
- (and 6 more)