Public facing Catalog item

[Jim]

Hi, 

We have a touchscreen desktop next to ICT which we direct users to log requests on rather than walking up to analysts, we have to manually log into it to allow user access. Is there anyway we can allow a catalog item to be public facing so we don't have to keep signing into it, Or does anyone know how to auto login using kiosk mode at all?

[billster]

10 minutes ago, Jim said:

Hi, 

We have a touchscreen desktop next to ICT which we direct users to log requests on rather than walking up to analysts, we have to manually log into it to allow user access. Is there anyway we can allow a catalog item to be public facing so we don't have to keep signing into it, Or does anyone know how to auto login using kiosk mode at all?

Hi Jim,

you could use Last Pass for auto login on the website. You could set the web browser's start up page to the catalog item link, like https://live.hornbill.com/instance/catalog/new-service-request/com.hornbill.servicemanager/15/59/ and when Last Pass signs in automatically, it will redirect you to the catalog item page.

 

I'm unsure if there is a way to have a public facing catalog item, but you could set up email messages to create automatic requests.

 

Thanks