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SupportWorks import tool does not upload attachments


billster

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Hi,

Has any one come across this issue when importing SupportWorks requests to Hornbill?

2024/02/26 11:22:30 [DEBUG] Retrieving File [hehe.pdf] from: D:/Program Files (x86)/Hornbill/Supportworks Server/data/cfa_store/1024/f10247089.001

2024/02/26 11:22:30 [ERROR] File does not exist at location

If I browse to the location, I can see the file in question.

image.png.92cf1a9620870d4f05f6aa1cf6e3dfef.png

 

Thanks

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