Improvements to email recipient suggestion

[HHH]

When you send an email from within a request we would like the following improvements to the selection lookup list for email addresses.
1. allow filtering for customer organisation only
2. Order contacts alphabetically
 

[James Ainsworth]

Hi @HHH

Thanks for your post.

2 hours ago, HHH said:

Order contacts alphabetically

When I look at the list of contacts when adding someone to the To: field, they are listed in alphabetical order based on the first name.   Are you looking to have it ordered by a different field?  Or am I looking at the wrong place?

 

 

[HHH]

@James Ainsworth Must have been a temporary glitch then, thanks

[James Ainsworth]

Hi @HHH

On 2/8/2022 at 7:13 AM, HHH said:

1. allow filtering for customer organisation only

I just wanted to confirm if when you say customer organization that you are referring to contacts and organizations that are external to your business.  Having done a test, I have found that you can type the name of the organization within the To: field and it will show you all the contacts for that organization. It this the type of thing you were looking for? 

[HHH]

@James AinsworthThat's exacly what we are looking for, thanks for the tip and I guess this thread can be closed since it's all there