How to get asset details from Prog Capture in BMP

[QEHNick]

The title says it all really.

In my progress capture I've a "Form" which deals with computer assets which the user can select from.

I want to be able to use that "capture" in my BMP, but for the life of me I can't find the right tool to do this with.

I've slogged through the Wiki and the boards, but, as yet, have not seen a way of doing this.

 

Any ideas?

[Steve Giller]

Is this the Add Asset form, or a Custom Form where you use a data source to allow the Customer to select Assets? These interact with the BPM very differently, and would be accessed in different ways.

It will also be useful if you could indicate what you are trying to achieve so we can get an idea of what you're trying to capture and how best to assist.

[QEHNick]

I'm allowing the customer to select the asset.

I simply want to refer to that information in part of the BMP - cards/notices etc.

[Steve Giller]

@QEHNick No, the Select Asset form is for attaching an asset to a Request, we don't have a node to retrieve the asset data from that.

I believe that's because you can link unlimited assets to a Request, so there would be no way for the BPM to know which of the linked assets (if any) you'd want the details for, but hopefully one of the Service Manager team can clarify (or correct me if I'm mistaken) here.

[QEHNick]

Does this also apply to co-workers?

Since you can only select one, I'm going to hope that you can refer to that.

[Steve Giller]

5 minutes ago, QEHNick said:

Does this also apply to co-workers?

In which context?
A co-worker could be a Request Owner, Customer, Connection, Member, authoriser - possibly some other(s) that I've missed.
With Custom Forms, they could also easily be added into custom fields for your own reasons.

 

[QEHNick]

In this context, a customers colleague.

[Steve Giller]

Again, unless you're taking the Colleague and making them the Customer or Owner all the other options would allow multiple colleagues to be added to a Request.

To offer any more useful advice we'd really need a reasonably detailed description of what you're trying to achieve.

[QEHNick]

The rather excellent Paul Alexander resolved my issue .

 

If anyone else is interested, check out this thread.