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New "error" message when creating a ticket from email

Gareth Noon

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Hi @Gareth Noon,

We are unable to recreate this issue internally. The next time you raise a request from an email, could you please open the Console in the Chrome browser to help us debug this?


  • In Chrome, press F12 on your keyboard to open the Console
  • Click on the Network tab
  • Type in "?method=log" within the filter box
  • Click on the "?method=logIncident" from the search results
  • Click on the Previous tab

Please copy the entire text from the Preview tab and share it here.




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